General Manager

• TTFB: Taiwan’s Largest Restaurant Group is Hiring for Rapid U.S. Expansion
• Join the U.S. Launch of Taiwan’s Culinary Giant – Big Growth, Bigger Opportunity
• From Taipei to LA – Build Your Career with TTFB
• Westfield Century City Mall 

GENERAL MANAGER (GM)

The General Manager (GM) is the strategic and cultural leader of the restaurant, responsible for delivering profitability, team excellence, operational precision, and memorable guest experiences. This role demands a high level of accountability, presence, and a hospitality-first mindset.

Key Responsibilities:

• Full accountability for all aspects of restaurant operations, including FOH and BOH departments
• Set and maintain high standards of service, cleanliness, and culinary execution
• Build, lead, and retain a high-performing team through recruiting, training, coaching, and structured development programs
• Own the restaurant's P&L: manage labor, cost of goods, and operational expenses within budget
• Oversee all daily and weekly reporting, payroll submission, tip pool tracking, and scheduling
• Actively monitor dining room flow and floor service during peak shifts; serve as the lead presence and guest liaison
• Ensure strict adherence to health department standards, OSHA requirements, and all federal/state labor laws
• Implement and monitor systems for purchasing, inventory management, and waste reduction
• Collaborate with the Director of Operations on product offerings, pricing strategy, and seasonal changes
• Lead pre-shift meetings, weekly manager meetings, and monthly financial reviews with corporate team
• Partner with marketing team and corporate to execute PR events, influencer tastings, social media campaigns, and local partnerships
• Manage vendor relationships and negotiate pricing where applicable
• Address guest concerns promptly and empathetically; follow up with resolution and documentation

Leadership & Culture:

• Create and uphold a positive, team-oriented culture built on mutual respect, communication, and accountability
• Set expectations for professionalism, punctuality, and appearance
• Act as a mentor and conflict mediator within the management team and hourly staff
• Build bench strength by developing Managers, and rising hourly stars
• Uphold the vision, mission, and values of the company with clarity and consistency

Qualifications:

• Minimum 3 years’ experience as a General Manager in a high-volume or upscale full-service concept
• Proven track record of strong financial results and guest satisfaction
• Deep understanding of both BOH and FOH operations, including cost controls and staff development
• Excellent verbal and written communication, leadership presence, and emotional intelligence
• Proficiency in POS, scheduling, inventory, payroll, and reporting platforms (Toast, 7Shifts, ADP, etc.)
• Manager ServSafe, and alcohol service certifications required or obtainable

Compensation:

• Salary range: $95,000 – $110,000 depending on experience
• Quarterly performance-based bonus structure
• Competitive Benefits
• Paid time off
• Dining allowance