Required Years of Experience
1 year
Job Details
About the Job:
Looking for friendly, reliable, flexible, customer-service-minded servers, hosts, bartenders, and runners/bussers to join our team and newly-expanded Evanston flagship restaurant. Full-time and part-time possible, evening and weekend availability is required.
JOB RESPONSIBILITIES:
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Maintain a positive, hospitable, empathetic, and professional attitude toward customers and co-workers at all times.
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Gain knowledge of all our products and services with the ability to answer questions accurately.
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Acknowledge and resolve any customer issues and complaints.
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Keep up with the side work, keep things clean and orderly.
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Communicate and coordinate with customers, kitchen, and colleagues effectively.
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Ensure customer satisfaction and provide professional customer support.
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Provide customer and other feedback to the Soul & Smoke team.
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Specific tasks are role-dependent.
REQUIREMENTS:
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Ability to stay calm and respectful under stress, and if customers are upset.
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Able to walk/stand for most of the shift, and to lift up to 50 pounds.
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Comfortable using handheld POS system.
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Experience working with customer support.
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Quick problem-solving capabilities.
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Ability to multitask and keep organized.
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Ability to work in a team with different personalities.
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Prior food experience and knowledge.
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Evening and weekend availability required.
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Valid food handler and BASSET alcohol service certificates required within 30 days of starting employment.
Job Details:
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JOB TYPE: Part-time or full-time, hourly positions.
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PAY: Starting at $16-22 per hour, plus pooled revenue share/service charge of $5-9+ per hour additional
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BENEFITS: Staff meals, plus dining and catering discounts. Accrued paid leave and sick leave. Health insurance and retirement plans for full time staff.
Compensation Details
Compensation: Hourly ($20.00 - $28.00)
Benefits & Perks: Health Insurance, Paid Time Off, 401k, Profit Sharing, Dining Discounts
Required Skills
Strong Interpersonal Skills
Conflict Resolution skills
Attention to Detail
Time Management Skills
Ability to Handle Stressful Situations
Adaptability
Team Collaboration
Customer Relationship Management
Read more
Other jobs you might be interested in
Barbecue, Comfort Food, American
Food Service, Event Catering, Private Chef Service, Corporate Catering, Event, Private / Social Club
Part of Soul & Smoke
Tucking into a plate piled with barbecue is a messy pleasure. The experience is comforting and complex—not unlike the people sharing in it.
At Soul & Smoke, we treat barbecue with the reverence it deserves. We are consumed with the details: the meat-to-bone ratio on our ribs, the creaminess of our mac and cheese, and the combination of spices in Chef Carter’s signature sauce. And as a classically trained chef, he’s primed with the palate and patience to pull those nourishing, heart-warming barbecue flavors from the smoke.
We pour our soul into this food, because barbecue is a craft worthy of devotion. It’s the food we want to eat, and the food we love to cook. Let us tend to the comfort food so you can focus on the people sharing it.
