Required Years of Experience
2 years
Job Details
- Hold hourly staff accountable through timely and consistent feedback and coaching following disciplinary guidelines.
- Educate staff on standards to ensure professionalism and guest satisfaction.
- Execute new hire training and provide ongoing support in a consistent and timely manner.
- Enforce all Fifth Group Policies & Procedures for managers and hourly staff.
- Maintain proper staffing levels for all shifts during your duty.
- Follow disciplinary guidelines and protocols.
- Demonstrate an understanding of the P&L statement, budgets vs. actuals, and contribute to PAC by participating in P&L meetings and reporting on assigned AOR's.
- Accountable for cash handling, including bank drawer reconciliation, deposits, change orders, and check writing.
- Supervise and communicate with staff and management to achieve budgeted costs in labor, food, beverage, and controllables.
- Consistently maintain and utilize unit forms for various operations.
- Plan shifts effectively, including timely petty cash audits, menu meeting planning, and floor coverage.
- Ensure a clean and well-maintained floor during your shift, holding staff accountable for opening and closing duties and daily cleaning projects.
- Provide management floor coverage to ensure smooth shift operations and maximum guest satisfaction.
- Proactively address guest complaints and ensure prompt guest recovery.
- Develop guest relationships through table visits and recognition of regular guests.
- Educate staff on workplace safety, security, and facility cleanliness.
- Execute time management tools, including period priorities and weekly master scheduling.
- Comprehend unit objectives and strategies outlined in Unit Quarterly Priorities (UQP's).
- Write priorities accurately and in a timely manner, achieving personal goals at a rate of 80% or better.
- Target problem areas, implement solutions, and achieve set targets.
- Provide leadership and act as a role model for fellow managers and staff members.
- Foster honest, open communication with staff, managers, and owners.
- Set a high standard of self-accountability, punctuality, and integrity.
- Commitment to embodying FGR values
- At least three years of restaurant management experience
- Proven track record of meeting sales/cost targets, personal goals and developing managers
- Adept in Microsoft Office Suite: Word, Excel and Outlook
- Solid understanding of P&L concepts, reporting and troubleshooting.
- Leadership, Coaching and Teaching abilities
- Excellent communication skills (oral, written, and listening skills)
- Passion for both guest service, employee engagement and the restaurant business
- Proactive problem-solving abilities
- Ability to work days, nights, weekends and holidays
- Constant standing and walking
- Occasional stooping, kneeling and crawling
- Occasional ascending or descending of ladders, stairs and/or ramps
- Must be able to stand and exert well-paced mobility for up to 8 hours per shift
- Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists
- Must be able to lift up to 15 lbs on a regular and continuing basis
- Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc
- Must be able to listen and speak, for both guest and team member interaction
- Constant use of POS/Computer systems
- Requires manual dexterity to use and operate all necessary equipment
FULL-TIME/PART-TIME Full-Time
Compensation Details
Compensation: Salary (Based on Experience)
Benefits & Perks: Health Insurance, Vision Insurance, Paid Time Off, 401k, Potential Bonuses, Dining Discounts
Required Skills
Coaching and Mentoring Skills
Conflict Resolution skills
Time Management Skills
Ability to Foster Team Collaboration
Customer Relationship Management
Attention to Detail
Ability to Train and Develop Staff
Strong Work Ethic
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Restaurant Group
Part of Fifth Group Restaurants
Fifth Group Restaurants is more than just a company. We serve delicious food and wine, and offer genuinely warm service in inviting atmospheres. We are also a true source of pleasure and joy for those who dine with us and a supporter of our communities. Above all, we are a special group of people: employees, guests, families and friends.
With this passion comes responsibility. That is why we have written this vision statement made up of our mission, purpose and core values; the ideas set forth here are to guide our attitude and all of our actions at work and, for many, in our personal lives.
PURPOSE
To passionately move people, and provide the opportunity to experience joy.
MISSION
To lead Atlanta’s hospitality industry while significantly impacting our city’s dining reputation.
Offering our guests great places to dine and providing our employees great places to work: this combination of commitments keeps Fifth Group Restaurants at the top of Atlanta’s hospitality industry. We thrive with a leadership team united by a love of food and deep respect for extraordinary hospitality.
