Maitre D

Ballyhoo Hospitality is actively recruiting an experienced Maitre D’ to become a member of our talented team at Sophia Steak.

About Ballyhoo Hospitality: Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serve.

Job Summary:

This Maitre D’ is an ambassador of Ballyhoo Hospitality! They drive memorable and genuine guest connections at all Ballyhoo locations while being the main point of contact for our VIPs and investors. They recruit, train and develop our host team, coaching them in real time on how to take risks while successfully running the door. The Maitre D’ will be responsible for the hospitality needs of one specific restaurant, not the entire group. The Maitre D’ is a Reservations Manager and an expert in Resy Reservations System.

• Champion a culture of genuine hospitality by ensuring every guest interaction exceeds expectations.
• Lead the host team in delivering exceptional guest experience
• Manage VIP reservations, special occasions, large parties, and guest preferences to create personalized dining experiences.
• Resolve guest concerns professionally and proactively while maintaining the highest level of hospitality.
• Partner with restaurant management to anticipate guest needs and ensure seamless service from reservation through departure.
• Develop reservation strategies that optimize seating capacity, guest flow, and operational efficiency while maintaining service standards.
• Collaborate daily with General Managers, Executive Chefs, and Front of House leaders to balance reservations, walk-in traffic, private dining, and special events.
• Monitor reservation pacing, table availability, waitlists, and seating efficiency throughout service.
• Analyze reservation trends, peak dining periods, cancellations, and guest demand to make operational recommendations.
• Participate in restaurants opening and closing responsibilities
• Assist leadership team in supporting service on the floor

QUALIFICATIONS:

• Minimum of 3 years’ experience in the restaurant/hospitality industry
• Must have a working knowledge of restaurant management and operations.
• Preferred Maitre D and Front of The House Management experience
• Excellent communication and organization skills
• Experience in InDesign, Resy and Toast is preferred
• Demonstrated leadership qualities and the drive to cultivate a hospitality-focused service culture
• Ability to maintain a standing position for a minimum of eight hours per day
• Ability to work weekends, nights and holidays
• Ability to reach, bend, and frequently lift up to 50 pounds

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance,  Paid Time Off, Potential Bonuses, and Dining Discounts.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience.

Ballyhoo Hospitality Group & Big Mamma Group are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.