Very exciting, high-profile new restaurant project is looking for a driven, fine-dining experienced General Manager to helm the opening of a multifaceted dining destination and set the project up for ongoing success. Part of a respected international hospitality collective, this project will be the group’s first in the U.S., and there is ample opportunity for motivated candidates to grow into an expanded role overtime. This role will collaborate with established culinary leadership and executive management, and have ample autonomy in hiring, training, and building out the FOH team prior to opening. The GM will be responsible for all aspects of the operation, including but not limited to financial management, driving sales, building out systems, running service, and live entertainment programming and curation.
The ideal candidate comes from a high-level service pedigree in acclaimed restaurants, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with sophisticated floor presence who can lead the team by example, and build genuine relationships with the local community and important regulars in order to solidify the new concept’s footprint and ongoing success. An equally creative and entrepreneurial mindset and a true passion for hospitality, guest experience, and entertainment is essential! Any international experience and understanding of high-caliber European-style service is a big plus. Rare ground-floor opportunity to join an exciting new project with incredible potential!
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Support with all pre- and post-opening activities and checklists
- Provide leadership and support to the team with a significant, elegant floor presence
- Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
- Maintain a strong presence in the restaurant on a regular basis
- Assist with live music and entertainment programming in collaboration with executive leadership
- Grow and mentor the team through training, development, recruitment and onboarding of new members
- Develop day to day systems and SOPs for the restaurant alongside executive team & uphold quality standards (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc )
- Taking ownership of the business to increase sales and profitability
- Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
- Ensuring all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standards
- Ensuring all payroll policies and procedures are followed, including management of timekeeping for compliance and accuracy
- Provide reports and analysis of business related data and KPIs
- Liaise with property leadership, staff, and guests as well as surrounding community to develop and improve brand awareness and reach
- Clear and effective communication to all team members, executive leadership and stakeholders
- Holding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introductions
- Manage the streamline of communication between outside purveyors, ensuring effective delivery of goods and services
- Implement appropriate outlet level controls to assure that goods are ordered as needed, materials are received in good condition and in the desired quantities and that accountability for purveyors is maintained
- Receive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfaction
- Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions in order to build a positive, enthusiastic and professional culture
- Anticipate the needs of the establishment and act upon them
- Stay up to date on industry trends, competition, and customer preferences to identify opportunities for innovation and improvement
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
General Manager Requirements:
- 3-4+ years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager, Service Director, or comparable leadership role in a full-service, upscale or fine dining, preferably chef-driven restaurant environment is required
- High service pedigree is highly preferred
- Background in Michelin and/or James Beard recognized restaurants is a plus
- Advanced wine/beverage knowledge is a plus
- Strong passion for high-caliber food, beverage, and high-touch guest service
- Proven track record in hiring, training, and developing a team
- Excellent written and verbal communication skills
- Passion for and interest in live entertainment and curated programming
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Highly effective problem-solving skills, especially when under pressure
- Ability to thrive in a high-pressure, fast-paced environment
- Exceptional standards for cleanliness, health, and safety
- Strong understanding of the P&L with an ability to control costs as aligned with restaurant’s goals
- Team player mentality and a willingness to remain very hands on
- Flexible schedule, including weekends, holidays, and late-night shifts is required
- Food Safety Certification
- Able to stand/walk for long periods of time
- Develops relationships with guests to create & maintain guest retention
- Experience and comfortability in dealing with high end/VIP clientele and building relationships with high profile guests
- Process driven and able to implement operating procedures that will continue to maximize efficiency
Compensation Includes:
- Base Salary in the $130-180k range DOE
- Bonus Potential
- Medical Benefits
- PTO Plan
- Ample Growth Opportunity
