General Manager

Position Overview 

We are looking for a General Manager who is endlessly motivated to elevate the employee experience just as much as the guest experience. This person brings an entrepreneurial mindset and treats hospitality as both a career and a craft. 

Thriving in a fast-paced, ever-changing environment—some might call them lightning in a bottle—they make people feel genuinely appreciated, seen, and heard, and they actively seek candor to help the team grow. This leader drives extreme hospitality through real-time coaching on the floor, consistent feedback, and mentorship, striking the right balance between inspiration and accountability.

As the highest level of on-site leadership, the General Manager owns the guest experience, FOH operations, financial performance, and facility standards. They oversee daily operations, scheduling, floor plans, hiring and coaching staff, managing guest feedback, inventory control, and maintaining all health and safety requirements. This role requires a proactive, people-focused leader who can perform under pressure and is available to work varied shifts, including weekends and holidays

Essential Duties and Responsibilities 

• Uphold brand standards and service levels to protect the guest experience while positively impacting sales and minimizing costs (including Food, Beverage Labor, and other operating expenses)
• Ensure all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Ensure positive guest service in all areas.  Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.  Oversee FOH staff
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Perform other duties as assigned.

Qualifications 

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 3+ years of senior level management experience in an upscale/fine dining establishment.
• Experience overseeing $10M in annual revenues is ideal
• Extensive fine dining experience (Forbes training is a plus)
• Extensive front of house knowledge
• Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic.
• Effective written and verbal communication skills 
• Graduate of an accredited hospitality or culinary program is a plus.

What we offer you: 

• Opportunities for advancement 
• Multiple benefit plans to suit your needs 
• Paid Sick Leave Time Off or Paid Time Off (state specific)
• 401K 
• Positive and respectful work environment where diversity is valued 
• Generous employee discounts 
• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
EOE