General Manager

Position Summary

The general manager of Charlie Bird is responsible for overseeing the overall operations of the restaurant. This position requires a high level of interaction with FOH management, BOH management, and the private dining team. The general manager will work primarily with the FOH management team to ensure smooth and efficient service for all employees and guests. This manager will work to execute consistent and excellent service while also actively working to hire, train, and build a high-performance management and hourly team. Lastly, the general manager will work actively to ensure the maintenance and upkeep of all physical spaces within Charlie Bird.

Work closely with both FOH and BOH management teams to uphold the standards and practices of the Food & Beverage program at Charlie Bird, while ensuring high performance and profitability.

• Provide ample training and education to ensure staff menu, wine, cocktail & spirits knowledge. The team must be knowledgeable about and technically proficient with the full menu, cocktail list and wine selections while also having the ability to provide excellent service and hospitality to all guests.
• Ensure excellent maintenance, organization and cleanliness of all service areas at all times.
• In conjunction with FOH Management, train service staff according to standards for hospitality and excellence.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Ensure excellent maintenance and cleanliness of all physical spaces at all times.
• Actively manage service to drive the standards for service & hospitality at Pasquale Jones.
• Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
• Continuously provide support to all service staff and actively participate in the cycle of service as needed.
• Cultivate regulars and continue to find ways to strengthen the Charlie Bird/Delicious Hospitality Group community.
• Effectively open and close the physical operation, while also actively managing staffing/scheduling needs.
• Maintain effective & timely communication to all FOH/BOH and team members.
• Work closely with the executive team to initiate measures to improve profitability for all spaces within Charlie Bird.

Work actively to build a high-performance management and hourly team.

• Provide continuous training opportunities and leadership to develop and grow both the management and hourly teams.
• In conjunction with management, hire and train service & support staff in accordance with Charlie Bird standards (including but not limited to interviewing candidates, setting up trails and training schedules, etc.)
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedures when necessary.
• Ensure that all employees receive regular and consistent coaching and/or performance reviews.
• Provide leadership and guidance to the management team through proper delegation of tasks, regular coaching, and consistent feedback regarding performance.

Responsible for maintaining an accurate and up-to-date inventory and CGS at all times.

• Ensure that appropriate physical inventory is available to staff/guests at all times.
• Meet or exceed budget for COG’s through effective purchasing and product maintenance.
• Ensure that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service.
• Ensure that all POS systems, inventory systems, beverage lists and any other information related to the beverage program remain accurate and up to date and are understood by the team.
• Establish and maintain positive & productive working relationships with vendors.
• Ensure that the beverage inventory process is completed accurately, on time and according to business/accounting procedures.
• Meet or exceed budget for beverage sales and beverage COGs.

Ensure knowledge of, and adherence to, all applicable laws, policies and procedures.

• Adhere to all Charlie Bird procedures as they pertain to personal appearance, attendance, and conduct.
• Complete all assigned administrative requirements accurately and on time.
• Remain current and compliant with the correct HR practices and policies.
• Ensure Department of Health compliance in all spaces at all times.

Essential Functions

• Able to lift 30+ lbs.
• Fluent in both written and spoken English.
• Demonstrates positive leadership characteristics, which inspire team members to meet and exceed standards.
• Polished personal presentation: Grooming meets Company standards, as outlined by Employee Handbook.
• Communicates information effectively and efficiently.
• Able to work nights, weekends, and holidays, and variable schedules, per the needs of the business.
• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
• Ability to perform essential job functions under pressure, and maintain professionalism when working under stress.
• Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Toast, R365, Seven Rooms, Resy, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
• Participates in community events and ensures corporate social responsibility goals of the Company are met.
• Ensures that all staff are compliant with the Company’s policies and procedures, as well as city, state and federal laws.
• Attends mandatory meetings including staff meetings, leadership meetings, etc.
• Completes other duties as assigned by the director of operations.
• Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.