Operations and Facilities Manager

A highly successful and growing New York City hospitality and retail brand is seeking an exceptional Operations & Facilities Project Manager to join its leadership infrastructure during an exciting stage of expansion and operational growth.

With multiple high-volume locations throughout Brooklyn and Manhattan and a deeply loyal customer following, this founder-led company has built a strong reputation through consistency, quality, hospitality, and operational excellence. As the organization continues to scale, they are looking for a highly organized, solutions-driven, and operationally minded leader to become the company’s central operational “fixer,” project manager, and facilities lead across all units.

This is a unique opportunity for someone who thrives in fast-paced environments, genuinely enjoys solving problems, understands the realities of multi-unit operations, and takes pride in building systems and infrastructure that allow teams to succeed every day.

The ideal candidate is someone who can comfortably move between facilities coordination, operational systems, technology support, vendor management, maintenance oversight, project execution, logistics, and process improvement — often all within the same day.

This role is perfect for someone who enjoys bringing structure to complexity, improving operational flow, troubleshooting issues quickly, and helping growing hospitality businesses operate at a consistently high level behind the scenes.

The Operations & Facilities Project Manager will oversee the lifecycle of operational projects, facilities coordination, systems implementation, maintenance management, equipment oversight, and operational infrastructure across all company locations.

This individual will serve as the primary point of coordination for operational rollouts, repairs, facilities vendors, store systems, maintenance projects, POS management, IT support coordination, and company-wide operational initiatives.

The role works closely with ownership, operations leadership, finance, culinary teams, marketing, and store-level management to ensure operational consistency and successful execution across all units.

This is a highly visible and highly impactful position that will play a critical role in supporting the company’s next stage of growth.

• Lead the project management and implementation of operational initiatives across all locations
• Coordinate and execute new menu launches, limited-time offerings, systems upgrades, and operational rollouts company-wide
• Build timelines, manage project execution, troubleshoot operational challenges, and ensure consistency across multiple units simultaneously
• Partner cross-functionally with operations, culinary, marketing, and store leadership teams to support seamless execution

• Serve as the company’s primary corporate facilities and maintenance coordinator
• Manage third-party repair vendors, technicians, and service providers for scheduled and emergency repairs
• Coordinate facilities support alongside Store Managers, who oversee day-to-day preventative maintenance within each location
• Oversee utility/service contracts and maintain strong relationships with external vendors and contractors
• Identify long-term opportunities for facilities improvements and operational efficiencies

• Manage all Point of Sale systems for in-store, catering, and online ordering operations
• Oversee store-level operational technology and support systems, including:
  • Internet/network stability
  • Security camera systems
  • Back-office hardware support
  • Vendor coordination for technical troubleshooting
• Act as the liaison between stores and external technology providers to ensure systems remain functional, scalable, and efficient

• Negotiate and maintain strong vendor and supplier relationships
• Secure favorable contracts, pricing, and service agreements
• Coordinate sourcing of operational materials, ingredients, and custom packaging tied to new initiatives and rollouts
• Monitor store ordering practices and help improve inventory consistency, efficiency, and cost controls

• Develop, document, implement, and continuously improve operational Standard Operating Procedures (SOPs)
• Standardize operational systems and non-culinary processes across all locations
• Support operational best practices tied to equipment use, cash handling, opening/closing systems, and store procedures
• Help strengthen communication, accountability, organization, and operational consistency company-wide

• Assist with the development and operational launch of commissary kitchen infrastructure supporting multi-unit operations
• Support logistics, vendor coordination, operational setup, staffing infrastructure, and compliance systems tied to future growth initiatives
• Partner with leadership teams on long-term operational scalability and expansion planning

We are looking for someone who is:

• Extremely organized and highly detail-oriented
• Calm under pressure and capable of managing multiple priorities simultaneously
• Naturally proactive and solutions-oriented
• Comfortable operating in fast-paced, high-volume environments
• Technically savvy and operationally minded
• A strong communicator capable of working cross-functionally with both field and corporate teams
• Resourceful, adaptable, and highly dependable

The ideal candidate will bring:

• Multi-unit hospitality, restaurant, retail, facilities, or operations experience
• Strong project management and vendor management experience
• Experience overseeing operational systems, maintenance, infrastructure, and facilities coordination
• Knowledge of POS systems, operational technology, ordering systems, and store support infrastructure
• Strong troubleshooting, negotiation, and organizational skills
• The ability to execute complex operational projects with consistency and follow-through

This is an opportunity to join a highly respected and growing NYC hospitality company at a pivotal stage of its evolution.

The business already has strong operational foundations, loyal teams, and a clear long-term vision. They are now seeking the right operational leader to help strengthen infrastructure, improve systems, support future growth, and become a key strategic partner behind the scenes.

For the right candidate, this role offers the chance to make a meaningful operational impact across an entire organization while growing alongside an exciting and expanding New York brand.

The ideal candidate is an exceptionally organized operator who thrives on bringing structure, accountability, and execution to a growing business. This person is highly independent, requires minimal oversight, and naturally takes ownership of projects from conception through completion.

We are specifically seeking someone who has experience supporting the growth of a multi-unit restaurant, bakery, retail, or QSR organization and understands the operational complexities that come with scaling a business.

This individual should be equally comfortable managing vendors, coordinating repairs, implementing new systems, overseeing technology infrastructure, supporting new store openings, and driving operational projects across multiple locations simultaneously.

Experience participating in restaurant openings, remodels, expansions, commissary launches, or multi-unit growth initiatives is highly preferred.

Systems, Technology & Equipment Management

In addition to POS management, this role will serve as the primary operational owner of company-wide systems, equipment, and infrastructure.

Responsibilities include:

• Managing and troubleshooting POS platforms, online ordering systems, catering systems, and third-party delivery integrations
• Acting as the internal expert and primary point of contact for operational technology
• Supporting future system implementations, upgrades, migrations, and integrations
• Overseeing restaurant equipment lifecycle management, including preventative maintenance planning, repair coordination, replacement schedules, and capital expenditure recommendations
• Working closely with vendors, technicians, and service providers to ensure equipment uptime and operational continuity
• Supporting technology and equipment needs related to future openings and expansion projects

Strong experience with POS systems, operational technology platforms, and restaurant equipment management is highly preferred.

Project Management & Growth Initiatives

This role will function as the company's internal project manager for operational initiatives.

The successful candidate will:

• Build project timelines and execution plans
• Coordinate multiple stakeholders simultaneously
• Track deliverables and deadlines
• Ensure accountability across departments
• Identify operational bottlenecks and proactively implement solutions
• Support new store openings, commissary development, and future expansion projects
• Lead operational rollouts from planning through execution

This is an ideal opportunity for someone who enjoys building infrastructure, improving processes, and helping growing businesses scale successfully.

Preferred Background

Strong preference for candidates with experience in:

• Multi-unit restaurant groups
• Growing QSR brands
• Bakery or café groups
• Hospitality companies with 5+ locations
• Fast-growing founder-led organizations
• New store openings and expansion projects
• Facilities, operations, and infrastructure leadership

Candidates who have helped open new locations, standardize systems across multiple units, or support rapid company growth will be particularly successful in this role.

Apply directly here or email:
[email protected]