The Twenty Two is a luxury lifestyle hotel based in London. Our newest property, set within the former Margaret Louisa Home in New York City’s Union Square, offers an all-day public restaurant and a private members’ club.
We are looking for a Room Service Manager to join our New York City team. If you have strong knowledge of in-room dining standards and have led + developed a team successfully, we would love to meet you.
We kindly ask that you do not reapply if you have applied on a previous post. Your application is already being reviewed. Thank you!
Overview:
The In-Room Dining Manager is responsible for overseeing the daily operations of the in-room dining service at The Twenty Two hotel, ensuring exceptional guest service, timely delivery, and adherence to quality standards. This role supports and manages the in-room dining team, oversees order flow, maintains cleanliness and organization, and ensures guest satisfaction. The In-Room Dining Manager also oversees the staff cafeteria and creates Standard Operating Procedures to ensure it runs efficiently on a daily basis.
General Responsibilities:
- Manage and coordinate the activities of in-room dining service staff.
- Manage the schedule of all in-room dining service staff.
- Ensure that all room service orders are taken accurately and delivered promptly, professionally, and according to hotel standards.
- Oversee the daily flow, maintenance, and SOPs associated with the staff cafeteria.
- Collaborate with the Director of F&B and the Executive Chef to ensure the cafeteria is well-maintained.
- Maintain high levels of cleanliness, organization, and presentation in service areas and pantries.
- Train, coach, and develop team members to provide exceptional service and follow all service protocols.
- Monitor inventory and requisition supplies as needed to ensure uninterrupted service.
- Handle guest complaints and feedback promptly and professionally, escalating issues when necessary.
- Liaise with the kitchen and other departments to ensure seamless service and special requests are fulfilled.
- Prepare daily reports, assist with scheduling, and support with administrative tasks as required.
Experience Required:
- Experience as a Head Butler, IRD Manager, or other relevant supervisory/managerial position in fine dining, a luxury hotel or private home environment.
Skills and Personal attributes required:
- Guest centric
- Excellent communicator
- Exceptional eye for detail
- Warm personality
- Organized
Interested candidates should send their resumes and a short introduction to us at [email protected]. We look forward to hearing from you!
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The Twenty Two is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Twenty Two are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
