Host

The Host coordinates dining room activities to ensure quality service is provided to guests.

Essential Duties and Responsibilities:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
• Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provide menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in OpenTable
• Maintain complete working knowledge of the menus, menu ingredients, and daily specials.
• Manage the door; maintain wait list as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is ready.
• Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform the manager of complaints and resolutions.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Inspect menus and lists to ensure their condition and appearance.
• May perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• At least 2 years of experience and/or working in a customer service role; or an equivalent combination of education and experience.
• Bilingual in English and Spanish is required.

Skills:

• Must be able to communicate effectively and professionally with customers both on the phone and in person in both English and Spanish.
• Must maintain professionalism in high-stress situations.
• Must be able to utilize basic computer skills for data entry.
• Must be able to read and interpret basic documents.