Required Years of Experience
2 years
Job Details
Altro Paradiso is seeking a Maitre D'.
From globally acclaimed chef Ignacio Mattos, Altro Paradiso is a recently Michelin-recommended Italian restaurant in the heart of SoHo and a staple of New York City dining. Since opening in 2016, it has built a loyal following of neighborhood regulars and returning travelers alike, offering regionally inspired Italian cooking in a vibrant, light-filled space.
Altro Paradiso is currently seeking a dedicated and passionate Maître d' who embraces a team-oriented style of service and is able to balance the nuanced demands of this dynamic position.
Maître d' is the first point of contact for our guests and works closely with Altro Paradiso management teams to ensure that all guests have pleasurable dining experiences. Our ideal candidate has a gracious and accommodating approach that comes easily to them.
This position requires availability on weekends and holidays
Requirements for Success:
- Ability to maintain a warm, welcoming demeanor that fosters a hospitable environment for guests
- A strong desire and willingness to learn and grow within the role
- Previous customer service experience, preferably in a hospitality setting
- Prior experience as a Maître D’
- Excellent communication skills—clear, calm, and concise under pressure
- Strong leadership abilities with the capacity to guide and support a team
- Proficiency in OpenTable or a similar reservation management platform
- Ability to oversee and maintain the flow of service seamlessly
- Comfortable working in a fast-paced, high-energy environment
Guest Service:
- Ensure all guests consistently receive warm, attentive, and efficient service
- Respond promptly and graciously to guest concerns and complaints, ensuring a positive resolution
- Communicate any food allergies or special dietary needs to the kitchen team with precision
- Maintain an inviting and organized restaurant atmosphere
- Cultivate relationships with repeat guests, fostering loyalty and recognition
Company Values:
We look for individuals who lead with a positive, respectful attitude and embody our core values:Service, Excellence, Teamwork, Respect, and Resilience.
Benefits
- Medical, Dental and Vision Insurance for Full Time Employees
- Robust Personal Paid Time Off
- Paid Parental Leave
- Discounted Gym Membership
- Employee Wellness Program
- Dining Discounts across Mattos Hospitality Restaurants
- Commuter Benefits
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.
The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Mattos Hospitality is an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Compensation Details
Compensation: Hourly ($30.00 - $35.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Excellent Communication Skills
Teamwork
Excellent Interpersonal Skills
Adaptability in a Dynamic Environment
Collaboration
Problem Solving Skills
Genuine Enthusiasm for Hospitality
Adaptability
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Part of Mattos Hospitality
Located on a bright downtown corner, Altro Paradiso serves chef-owner Ignacio Mattos' light, satisfying takes on Italian cuisine: a beloved fennel salad with provolone cheese, arancini dipped in Calabrian chili oil, and house-made candele cacio e pepe, to name but a few classics. Though Altro frequently ranks among the best places to eat in New York City, it's a pretty laid-back place that tends to attract quite a few regulars from the neighborhood.
