Service Support

Job Purpose: 

Responsible for setting up the dining room for service, maintaining table cleanliness during the guests meal, final cleaning and reset of tables. Work in support of the service team to ensure that the guests needs are being met.

Duties & Responsibilities:

• Promptly greet guests as they are seated and offer water.
• Remove used tableware between courses and provide tableware for next course.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Between seating’s; promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop.
• Stock and maintain service stations with appropriate items to clean and reset tables.
• Upkeep of the dining room; clean floors, shelves, tables, chairs, booths, windows, etc.
• Inspect assigned restroom every 30 minutes. Clean and stock as needed.
• Respond appropriately to guest requests. Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization and customer service.
• Assist server as needed with food delivery, especially with large parties and during peak periods.
• Thank guests as they are leaving
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Final break down of the dining room at the end of service.

Working Conditions and Expectations:

• Work schedule will may vary between early morning to late evening, weekends and holidays
• Shifts will range from 4 – 8 hours and you may at times be asked to work overtime
• Able to work in a fast-paced environment and keep up with the needs of the guests.
• Work inside as well as outside dining areas.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

• High school diploma or equivalent.
• Customer service and/or restaurant experience preferred.
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Have working knowledge of food menu.
• Food Handlers certificate required

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours) and work in multiple level building.
• Be able to safely lift and easily maneuver items that may weigh up to 25 pounds.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.