Service Director

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are:

The Service Director is responsible for driving excellence with a strong emphasis on genuine, warm hospitality across all front-of-house operations. You find the perfect balance between standards and intuition, identifying opportunities to improve in real time.  You are someone who leads by being a great example on the floor and coaching in real time. In addition to a warm and gracious outlook, the Service Director must possess a professional, polished approach to leadership to ensure the successful execution of service and hospitality. The Service Director must embody USHG's Behaviors while teaching and coaching the team on company expectations, policies, and protocols.

What you’ll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Provide and inspire genuine hospitality by being a great example on the floor, which entails reading the room, identifying opportunities in real time, and taking a proactive approach to refining the overall guest experience
• Lead, develop, and maintain a robust and high-performing team to ensure best-in-class service while embodying USHG’s Behaviors
• Continuously refine service manuals and evolve SOPs as operations and service standards develop
• Partner with the General Manager and Assistant General Manager to forecast staffing needs based on business demands
• Create and manage dining room schedules to ensure proper staffing levels, operational efficiency, and compliance with labor laws
• Support daily service and event planning processes by collaborating with Operations, Events, and Culinary teams.
• Maintain precise knowledge and adherence to all applicable laws, policies, and procedures

What we need from you:

• 3+ years dining room experience in hospitality & fine dining, management experience preferred
• Excellent food and beverage knowledge
• Strong passion for and skill in education
• Excellent verbal & written communication
• Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
• Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
• English fluency and Spanish preferred 

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Service Director, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $85,000 - $90,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors. 

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

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