Required Years of Experience
2 years
Job Details
The Place:
Palma is a 23 year old family owned gem located at 28 Cornelia Street in the West Village. We are a bustling traditional Italian restaurant that has very unique events capabilities.
The Person:
We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies Palma’s family values of hospitality, warmth and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is a key component to this role. Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential.
The Role:
- Works the front door & maximizes the book
- Manages guest expectations & offers a welcoming enviroment
- Answers all calls
- Makes reservations & confirmation calls
- Collaborates with the event department to ensure the book is properly plotted & blocked for day of and future events
- Plots the book for dinner service & communicates any notes to the manager on duty
- Takes over the phone purchase orders for guests and communicates the information to Managers & staff accordingly
- Possesses and exhibits the drive to provide exceptional customer service.
- Act as the reservations liaison between the guest and service managers
- Collects guest notes and includes details within reservations ensure clear communication
- Exhibit professionalism when speaking to guests and communicating information.
Wed - Sunday Evenings - Must be available SUNDAY
Please note: This position may be required to perform other related duties to meet the ongoing needs of the restaurant.
We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Details
Compensation: Hourly ($18.00 - $20.00) plus tips
Estimated Weekly Tips: $300.00
Benefits & Perks: Commuter Benefits, Dining Discounts
Required Skills
Experience in a front of house role in a hospitality business preferred
Ability to Thrive in a Fast Paced Environment
Customer Service
Task Prioritization
Conflict Resolution
Collaboration With Event Departments
Attention to Detail
Effective Communication With Managers and Staff
Read more
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Palma & her husband, Pierre, met in 1987 in New York City. The two instantly fell in love... A first generation Brooklyn Italian girl & a native Parisian boy who spent his best time near the Italian border in Cannes. Together they started D'Orazio Food Events, one of the first photoshoot catering companies, catering to the fashion & entertainment industries. They continued their love story when they opened Palma in 2001, a small 35 seat restaurant.
The restaurant thrived as an extension of their home. You could always find their daughters sitting at a table doing homework or running around playing games. This atmosphere extended to their guests, who they host as they would their friends & family. Over the years, their restaurant has grown organically & independently, & all the while Palma's heart has stayed the same. She explains that food nurtures the soul as well as the body. It is essential for her to feed her guests what she would feed her family.
