General Manager

Exciting new restaurant opening soon in Glendale is looking for an experienced, driven, and service-oriented General Manager to lead their team and helm a successful opening. The ideal candidate comes from a strong background in respected restaurants with a proven understanding of high-level service, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with sophisticated floor presence who can help build out a strong management team while leading by example is critical. Candidates with prior opening experience are highly preferred. The new restaurant will feature a globally inspired menu with Eastern Mediterranean influence, live music in the evenings, and both brunch service and a late-night lounge component on weekends. This is a great opportunity for an opening-experienced leader with a passion for guest service, a hospitality driven ethos, and strong operational experience!

General Manager Responsibilities:

• Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation
• Support with all pre- and post-opening activities in collaboration with ownership
• Provide leadership and support with a significant, elegant floor presence
• Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
• Grow and mentor the team through training, development, recruitment and onboarding of new members
• Develop day to day operations plan and SOP’s for the restaurant (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc)
• Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
• Ensure quality and consistency of all products served
• Maintain positive and cooperative relationships with all vendors and business partners
• Create a positive, energetic, and inviting working environment
• Developing a positive relationship with guests and VIP clientele
• Taking ownership of the business to increase sales and profitability
• Increasing brand awareness by creating marketing plans
• Set an example to the team by providing excellent hospitality and service at all times
• Anticipate the needs of the restaurant and act upon them
• Holding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introduction
• Receive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfaction
• Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements

General Manager Qualifications:

• 3+ years’ experience as a Restaurant General Manager (GM), Food & Beverage (F&B) Director, or FOH General Manager; OR 6+ years as an Assistant Restaurant General Manager (AGM), Senior Manager, FOH Department Manager, Service Manager/Assistant General Manager, or Hospitality Manager in an upscale, preferably chef-driven restaurant environment is required
• Opening experience is HIGHLY preferred
• Background in respected restaurants and proven understanding of high-end dining service
• Proven track record in leading and motivating a team
• Passion for food, beverage, and guest service
• Strong knowledge of wine and spirits
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to manage guest demands
• Highly organized
• Strong attention to detail
• Effective problem-solving skills
• Ability to thrive in a high-pressure environment
• Develops relationships with guests to create & maintain guest retention
• Team player mentality
• Experience and comfortability in dealing with high end/VIP clientele
• Process driven and able to implement operating procedures that will continue to maximize efficiency
• Exceptional standards for cleanliness, health, and safety
• Experience in managing P&L with an ability to control costs as aligned with restaurant’s goals
• Flexible schedule, including weekends, holidays, and late-night shifts is required
• Food Safety Certification
• Able to stand/walk for long periods of time

Compensation Package Includes:

• Base Salary in the $90-110k range DOE
• Bonus Potential
• Medical Insurance
• PTO / Paid Vacation