General Manager

Founded in 1990 with the opening of Thai Town Cuisine, TTFB Group began with the passion for gourmet food and has since grown into one of Asia’s leading casual dining restaurant groups. From its beginnings in Taiwan, TTFB has expanded into a multi-brand restaurant group operating 153 restaurants across 9 distinctive brands, supported by approximately 4,500 employees.

Today, the group serves 9 million guests annually, representing one in every three Taiwanese diners having experienced a TTFB restaurant. TTFB is committed to operational excellence, strong leadership development, and sustainable growth as it expands beyond Taiwan into global markets, including its entry into the U.S. market.

As part of our rapid expansion across the United States, with new locations planned, we are seeking experienced General Managers to join our growing team. This role is critical in establishing strong restaurant-level operations and building a solid foundation to support future growth.

The Restaurant General Manager is responsible for overseeing all front-of-house and overall restaurant operations to ensure exceptional guest experiences, operational excellence, and consistent execution of brand standards. This role leads and develops the management and service teams, drives financial performance, and ensures smooth daily operations in partnership with ownership and leadership.

Salary
$100,000 - $125,000 annual salary
Benefits

• Eligibility for the annual incentive plan based on individual and company performance
• Employer Contribution for individuals medical insurance
• 401(k) Plan with company match
• Paid Time Off
• Dining allowance

Possible Locations: Pasadena, San Gabriel Valley, West Covina, Irvine, Garden Grove, Anaheim, Los Angeles County, Orange County

Job Responsibilities
Operations & Service Excellence

• Oversees all front-of-house operations to ensure service excellence, brand standards, and consistent daily execution.
• Leads daily service execution, ensuring proper pacing, table turns, guest satisfaction, and smooth coordination between FOH and BOH.
• Upholds and enforces service standards, steps of service, and appearance guidelines.
• Executes opening and closing procedures, including pre-shift meetings and service walkthroughs.
• Ensures safety, sanitation, and cleanliness standards are consistently maintained across all guest areas.
• Maintains thorough knowledge of food and beverage offerings, including ingredients, allergens, and pairings.
• Collaborates with kitchen and bar leadership to ensure smooth communication, timing, and issue resolution.

Leadership, Culture & Team Development

• Leads by example, fostering a positive, professional, and guest-focused culture.
• Recruits, hires, trains, and develops FOH team members and supervisors.
• Provides ongoing coaching, feedback, and performance management to ensure high service standards.
• Sets clear performance expectations and holds team members accountable to company goals and brand standards.
• Builds a strong leadership pipeline and supports internal promotion and development.

Staffing, Scheduling & Training

• Creates and manages FOH schedules based on forecasted volume, labor targets, and special events.
• Ensures appropriate staffing levels to support daily operations, peak periods, and events.
• Oversees onboarding and training programs to ensure service consistency and operational readiness.
• Aligns staffing strategy with business needs while maintaining labor efficiency. 

Guest Experience & Special Events

• Tracks and responds to guest feedback to enhance overall satisfaction and loyalty.
• Supports VIP service, reservations, private dining, and special events in coordination with leadership.
• Ensures a consistently elevated and personalized guest experience.

Financial Management & Business Performance

• Manages budgets and reviews financial reports, including labor cost, revenue, and profitability metrics.
• Monitors and drives sales performance and profit improvement initiatives.
• Ensures compliance with accounting procedures and internal financial controls.
• Identifies opportunities to improve efficiency, reduce costs, and increase revenue.

Inventory, Ordering & Vendor Management

• Oversees inventory control, ordering, and cost management for FOH-related items.
• Manages vendor relationships to ensure quality products, timely delivery, and cost efficiency.
• Ensures proper product availability to support seamless service execution.

Qualifications

• 3+ years of management experience in a high-volume, full-service restaurant.
• Strong knowledge of brand standards, steps of service, and front-of-house operations.
• Proven leadership skills with experience hiring, training, and developing service-driven teams.
• Ability to manage budgets and interpret financial statements (e.g., labor cost, P&L).
• Strong communication, organizational, and interpersonal skills.
• Ability to remain composed and effective in a fast-paced, high-pressure environment.
• Experience with POS systems, reservation platforms (e.g., OpenTable, Yelp), and scheduling software.
• ServSafe and local food handler certification preferred.
• Must be 18 years of age or older and legally authorized to work in the United States.

Note: This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of the position. Employees may be required to perform other job-related duties as assigned by their supervisor or management, consistent with the needs of the business.

Equal Opportunity Employer

TTFB CA LLC is an Equal Employment Opportunity Employer. We are committed to creating an inclusive work environment and welcome all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic, in accordance with applicable federal, state, and local laws.

U.S. Employment Eligibility (E-Verify)

TTFB CA LLC participates in the federal E-Verify program to confirm the employment eligibility of all newly hired employees in the United States. For more information about E-Verify, please visit www.e-verify.gov/employees.