Server

Server
It is the primary responsibility of the Server to accommodate guests while providing courteous and prompt tableside service personalized to each of their tables/guests. Walk guests through the experience from start to finish while exceeding guest expectations with thorough knowledge of food and beverage. Always having a professional and friendly tableside presence.

 Duties:

• Maintains a thorough working knowledge of food and beverage menus, specials, and 86’d items.
• Greets and interacts with guests in a courteous and friendly manner personalized to their tables/guests.
• Works with Server Assistant to coordinate a seamless and unintrusive dining experience for guests.
• Maintains a stocked, organized, and clean/sanitized section.
• Serves alcoholic beverages to guests that are 21 or older.
• Describes and walks guests through menu offerings and experience.
• Makes a connection with each of their guests/tables creating a personalized experience.
• Anticipates the guests’ needs and responds appropriately with a sense of urgency.
• Follows Allergy & Re-Fire Procedures accurately.
• Accurately takes guest orders and inputs them correctly.
• Communicates the special needs/requests of the guest to the kitchen and management in timely manner.
• Preforms proper tableside service procedures for all food and beverage items.
• Processes Payments accurately, account for any cash payments, and inputs tips correctly.
• Ability to multitask, delegate and communicate affectively and respectfully during service with team members.
• Informs Management of any guest complaints and or negative comments/feedback.
• Always holds a professional and friendly demeaner.
• Follows uniform and appearance guidelines.

Mercer Street Hospitality is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Mercer Street Hospitality is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercer Street Hospitality are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, family or parental status, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. Mercer Street Hospitality will not tolerate discrimination or harassment based on any of these characteristics.