Host

Boka Restaurant Group and the Chicago Athletic Association are currently seeking a Host to join their team at the Game Room & Drawing Room!

The ideal candidate for this position will have at least 1 year of previous Host experience in a high-volume restaurant. The Host must be available Friday-Monday.

• Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, paid sick leave, 401(k) program, career mentorship and growth potential, and dining incentives across our 20+ establishments! 

• About Boka Restaurant Group: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of America’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here: https://www.bokagrp.com/ 

• Warmly and graciously greet all guests and thanking guests as they leave. 

• Open the front door for guests entering and leaving the restaurant when possible. 

• Offering coat/bag check when necessary. 

• Escorting guests to the restroom when asked 

• Escort guests to their assigned table at a comfortable pace while making friendly conversation. 

• Provide guests with menus. 

• Maintain contact with service staff, providing “chits” to servers once their tables have been seated 

• Communications with support staff to pro-actively set tables. 

• Answering phone calls; relaying messages, booking and confirming reservations 

• Adding to and assisting in maintaining guests’ notes in OpenTable. 

• Maintaining restrooms for cleanliness and supplies. 

• Assisting with maintaining the reservation books to maximize possible covers while booking the restaurant appropriately. 

• Maintain ongoing communication with the management team and chef; alert them of possible waits, guest issues, high-profile guests.. etc. 

• Coordinating and maintaining a “wait list” if needed, keeping regular communication with guests who have been waiting. 

• Maintaining host stand and front door cleanliness and supplies. 

• Maintain menus counts, ensuring menu cleanliness. 

• Acting as an overall hub for guests' questions (Private dining info, Valet, hours of operation, other BRG restaurants) 

• Take guests’ allergies with the utmost seriousness and comply with Allergy Protocol set by restaurant 

• Comply with all safety and sanitation (including handwashing) guidelines and procedures 

• Attend all scheduled meetings and offer suggestions for improvement. 

• Fill-in in when needed to ensure guest service standards. 

• Boka Restaurant Group operates on a seven-day-per-week schedule; consistent and reliable attendance is mandatory. 

• Receive to-go orders 

Physical Requirements 

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds 

• Safely and effectively use all necessary tools and equipment 

• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces 

Expectations: 

• Hospitable: We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to find ways to go above and beyond the guests’ expectations.

• Positive, Personable, and Professional. As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your team, managers, and guests. 

• Flexible. This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole. 

• Accountable and Responsible. We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions. 

• Solution Orientated. We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions.

• Ambitious and Self Aware. We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company. 

• An Ambassador of BRG. Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry.