Black Forest Hospitality Group is hiring a Head of Service & Team Performance to lead front-of-house performance across three Brooklyn locations (Black Forest – Fort Greene, Black Forest – Smith Street, and Fritz Cocktail Bar).This is a hands-on leadership role focused on driving sales, improving team performance, and strengthening service standards — not a traditional shift manager position.
You will be responsible for the overall performance of the front-of-house team across all locations, with a focus on:
• driving sales and improving guest experience
• building and developing a strong team
• maintaining consistent service standards
• ensuring accountability and operational discipline
This role is primarily on the floor observing, training, and improving execution — not a shift manager or fill-in service role.
You’ll work closely with ownership, captains, and kitchen leadership to ensure all locations operate at a high level.
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What You’ll Be Doing• Hire, train, and develop FOH staff across all locations
• Build schedules and manage labor effectively
• Drive sales through improved service execution, upselling culture, and team performance
• Monitor service and coach in real time to improve execution
• Identify operational issues (service, staffing, accountability) and take corrective action
• Lead captains and ensure consistent shift leadership
• Hold team members accountable to standards through coaching and performance management
• Review comps, voids, and POS activity to improve discipline and reduce loss
• Maintain a strong leadership presence across all locations, especially during peak service
• Take ownership of overall FOH performance across all locations
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What This Role Is NOT• Not primarily responsible for running shifts or covering routine staffing gaps
• Not a bartender/server role
• Not responsible for payroll, inventory, or purchasing
• Not an administrative desk job
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Schedule & Expectations• 40–45 hours/week
• Strong in-person presence across all locations
• Weekend availability (Fri/Sat/Sun) is essential
• Schedule rotates, typically with two consecutive weekdays off
This role requires someone who wants to be in the restaurants, not behind a desk.
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What We’re Looking For• Strong FOH leadership / restaurant management experience in NYC restaurants or bars
• Someone who understands how to drive sales through service
• Confident, calm presence on the floor
• High standards and strong accountability mindset
• Ability to train, coach, and improve a team
• Organized, reliable, and solutions-oriented
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Compensation
• $75,000–$85,000 base salary + performance-based bonus
• Health Insurance (50% employer contribution, available after 3 months)
• 401(k) program (available after 1 year)
• Compensation is structured to reward strong results and growth
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About UsBlack Forest Hospitality Group operates three well-established Brooklyn venues:
Black Forest (Fort Greene), Black Forest (Smith Street), and Fritz Cocktail Bar (Fort Greene).
We’re a small, focused team that cares about hospitality, quality, and building something long-term.
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We are looking to fill this role soon and will begin interviews immediately.
To apply, please reply with:• Your resume
• A short note answering the following:
1. What restaurants or bars have you managed, and what were you directly responsible for?
2. What is one specific way you improved sales, service, or team performance in a previous role?
3. If you walked into one of our restaurants today, what is the first thing you would look at or try to improve?
Applications without this information will not be reviewed.
