GM - High Volume Restaurant Events Night Life

THE OPPORTUNITY

This is a rare opportunity to take full operational ownership of a globally recognized hospitality brand at its New York flagship. The GM will lead the venue across all revenue centers — dining, nightlife, events, and our Club — reporting directly to the CEO with significant autonomy and accountability. This role is well-suited for a senior operator who is as comfortable reading a P&L as they are managing a room at midnight.

WHAT YOU WILL OWN

Revenue & P&L Performance

• Full P&L responsibility across a $15M–$20M+ annual operation
• Drive performance across all three revenue centers: restaurant/dining, nightlife, and events
• Manage NOI and labor cost targets in partnership with the CEO and finance
• Identify revenue opportunities, control cost leakage, and proactively manage COGS, labor, and direct operating expenses
• Partner closely with the Events Sales Director to support pipeline growth and conversion of high-value bookings

Operational Leadership

• Lead the full management team: 4 Direct Reports
• Oversee daily operations across all dayparts: dinner service, late-night programming, and events
• Maintain rigorous operational standards for service, presentation, and guest experience across all concepts
• Manage venue-wide scheduling, staffing, and labor planning in alignment with volume and budget
• Lead pre-shift communication and ensure alignment across FOH and BOH teams

Guest Experience

• Set and enforce the standard for hospitality across all touchpoints — from first reservation to last call
• Monitor and respond to guest feedback across all key platforms
• Handle escalated guest situations with composure, speed, and sound judgment
• Drive guest satisfaction scores and translate guest feedback into actionable operational improvements

Nightlife & Programming

• Partner with the leadership teams to ensure the late-night program delivers against revenue and NOI targets
• Understand the rhythm, culture, and economics of nightlife — ambiance, talent, guest flow, and spend patterns
• Support the development of programming, activations, and brand partnerships that elevate the company identity

Team Development

• Recruit, develop, and retain top hospitality talent at every level of the organization
• Conduct regular performance conversations and formal reviews for all direct reports
• Build a culture of accountability, excellence, and genuine hospitality
• Partner with HR on hiring, onboarding, employee relations, and compliance

Reporting & Administration

• Deliver weekly financial and operational reporting directly to the CEO
• Oversee inventory, ordering, and vendor relationships in coordination with department heads
• Ensure compliance with all applicable NYC health, safety, and labor regulations
• Participate actively in senior leadership planning and strategy
• Manage relationships with key partners, VIPs, and the broader Seaport community

WHO YOU ARE

• 6- 7 + years of senior GM or multi-concept operations leadership in high-volume, full-service NYC hospitality — ideally at venues operating at $15M+ annually
• Proven P&L ownership with demonstrated ability to drive revenue, manage costs, and improve margins
• Deep experience across restaurant, nightlife, and/or events; multi-concept experience strongly preferred
• A natural operator who is equally comfortable on the floor at midnight and in a financial review at 9am
• Proven people leader — your teams stay, grow, and perform
• Strong communicator with high EQ: you inspire loyalty in your team and confidence in ownership
• Calm under pressure, decisive, and comfortable operating in a fast-moving, high-growth environment
• Genuine passion for food, beverage, culture, and experiential hospitality