Job Title: General Manager, Printemps
Reports to: Director of Operations
ABOUT PRINTEMPS
Storied French luxury department store, Printemps, is preparing to open its first ever US location at One Wall Street in the heart of the Financial District.
Located in the historic 50-story landmark, Printemps will have five distinct food and beverage concepts ranging from a casual cafe to a fine dining brasserie. Food and beverage is helmed by Top Chef Alumnus and 3-time James Beard Award Winner, Chef Gregory Gourdet.
ABOUT KENT HOSPITALITY GROUP
Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal "James" Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.
Job Summary:
The General Manager oversees all restaurant operations and works closely with the Assistant General Manager, Executive Chef, and Director of Operations to build, train, and lead a high-performing team. This role is focused on delivering strong hospitality, supporting company goals, and ensuring overall performance and profitability
LEADERSHIP
- Nurture positive and productive working relationships
- Set clear expectations and lead by example
- Manage priorities and timelines effectively
- Problem-solve and address issues in a timely and professional manner
- Ensure company policies and standards are consistently followed
- Build alignment between Dining Room and Kitchen teams
- Support and develop the management team
- Address challenges proactively to keep operations running smoothly
- Lead the team to deliver exceptional hospitality
- Collaborate with Home Office on company-wide initiatives
- Collaborate with Printemps Retail
- Lead regular management meetings and drive team alignment, communication, and action planning
KEY RESPONSIBILITIESSTAFFING
- Oversee scheduling, staffing levels, timekeeping, and PTO management
- Manage hiring, including job postings, recruiting, and interviewing in coordination with HR and leadership
- Oversee onboarding and ensure new hires are properly trained and set up for success
- Provide ongoing coaching, feedback, and performance management, including reviews
- Support employee development, including growth, promotions, and career progression
- Handle disciplinary actions and support termination decisions in coordination with HR
- Maintain job descriptions in coordination with HR
- Escalate and report employee-related issues to HR as needed
ADMINISTRATION
- Oversee payroll and weekly timecard approvals
- Manage cash handling, reconciliation, and bank runs
- Oversee all inventories (beverage, café, and service items, including china, silver, and glass)
- Maintain and update operational systems (Resy, menus, website, etc.)
- Own and maintain key systems (e.g., Toast, Resy, Asana, MiseBox), including setup, updates, and operational accuracy
- Ensure HR practices, policies, and documentation are accurate and compliant, in alignment with HR
- Complete administrative tasks and reporting accurately and on time
- Delegate administrative responsibilities to support team development and efficiency
OPERATIONS
- Oversee the day-to-day operations of Printemps F&B
- Keep front and back of house aligned and communicating well
- Maintain strong service standards and overall guest experience
- Build relationships with guests and encourage repeat business
- Monitor labor and costs to stay on budget
- Ensure compliance with safety, sanitation, and regulatory standards
- Oversee opening and closing procedures
- Create and maintain SOPs across service, communication, and operations
- Lead cross-functional alignment with Culinary, Beverage, and Operations teams
- Lead operational projects and continuous improvement initiatives
EVENTS & MARKETING
- Support and oversee events, activations, and special programming
- Maintain and update the events and marketing calendar
- Support strategic planning for holidays and seasonal initiatives
- Partner with the KHG Events team to execute events
- Collaborate with marketing on campaigns, partnerships, and guest engagement initiatives
