Job Overview - General Manager (for a VA location)
At Pupatella, we’re more than just a restaurant, we’re a team driven by passion, authenticity, and heart. Rooted in the traditions of Neapolitan pizza, we take pride in delivering an exceptional guest experience while fostering a supportive, team-oriented environment where people can grow.
Working with us means being part of a culture that values collaboration, accountability, and genuine care. We believe great restaurants are built by great teams, and we invest deeply in developing our people.
As a General Manager, you are the heartbeat of your restaurant. You set the tone, build the team, and bring the Pupatella experience to life.
What You’ll Do:
Lead People (your #1 priority)
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Build, coach, and inspire a high-performing team of Managers and Associates
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Train and mentor new Managers, guiding them through their first year with consistent, thoughtful feedback
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Create a culture where people feel supported, challenged, and excited to come to work
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Hire great humans who align with our values and bring positive energy to the team
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Develop your team for what’s next—because growth matters here
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Lead team meetings, set clear expectations, and keep communication strong and transparent
Own the Guest Experience
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Deliver a standout Pupatella experience—every guest, every time
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Hold the line on quality: food, service, speed, and cleanliness
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Handle guest feedback with care and urgency (and turn problems into loyalty)
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Create a restaurant that feels welcoming, clean, and full of life
Drive the Business
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Build smart schedules that support both your team and the business
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Lead local marketing efforts—get involved in your community, create buzz, and drive traffic
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Increase sales through strong execution, energy, and consistency
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Set goals, track progress, and celebrate wins with your team
Run a Tight Operation
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Own your numbers: labor, cost of goods, inventory, and sales performance
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Ensure systems are in place for inventory, ordering, and cash handling
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Execute training programs and keep materials fresh and relevant
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Uphold all policies, safety standards, and best practices
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Lead the rollout of new products and processes with confidence
What It’s Like to Work Here
At Pupatella, you’ll find:
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A team-oriented culture where everyone has each other’s back
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A company that leads with heart, hustle, and hospitality
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A place where growth is real—we invest in our people
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Leaders who are present, hands-on, and all in
Who You Are
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A natural leader who brings energy, accountability, and empathy
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Passionate about hospitality and creating great experiences
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Organized, driven, and comfortable owning a business
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Someone who loves building teams and watching people succeed
If you’re looking for a place where you can lead, grow, and be part of something with real heart, we’d love to meet you.
