Floor Manager

The Yacht Club is a waterfront dining, drinking, and events destination – a full New York City block in the sky – on the 10th floor of Chelsea's 1930s masterpiece of industrial architecture, the landmarked Starrett Lehigh building.

The Floor Manager is an ambassador to our community and is ultimately responsible for ensuring an elevated level of customer service. This position reports to the General Manager and assists them in the daily oversight of all Front of House operations.

The Floor Manager is a role model, leader, and problem solver who can make informed decisions and manage the workforce in a timely and thoughtful manner. The Floor Manager must care for guests through a hospitable presence on the floor and through coaching and management of the Front of House staff.

• Assist in the achievement of financial goals while ensuring the integrity of the business
• Assist with food and beverage inventories and ordering
• Comply with Crew and Department of Health established sanitation standards, personal hygiene, and health standards; observe proper food preparation and handling techniques and safety protocols
• Comply with Crew safety plan and standards as set forth in training materials
• Conduct DOH walk-throughs and enforce sanitary practices and policies for food handling and overall cleanliness ensuring Department of Health compliance; address all DOH violations immediately
• Ensure extraordinary guest service in all areas; navigate unsatisfied guest concerns while escalating serious issues to upper management
• Execute daily service and reporting; ensure consistency and superiority in food/drink preparation, quality, and service
• Management and execution of daily service and guest satisfaction
• Partner with the General Manager to curate trainings, both initial and continuing staff education; integrate practices to increase operation efficiency with collaborative guidance from upper management
• Perform all POS functions including opening and closing procedures, comps, voids, and table transfers
• Provide friendly, gracious, motivated, detail oriented, and responsive service to create a memorable dining experience for guests
• Uphold established culture and values of Crew

• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30+ lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Excellent verbal communication skills
• Fluent in both written and spoken English
• Must love sunsets
• Organizational skills
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
• Willingness to work in outdoor climate conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during entire the shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together. 

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.

SL F&B Management LLC DBA The Yacht Club Management Group NYC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.