Assistant General Manager

GUI / HWARO by Sungchul Shim and the team behind Michelin-starred Kochi and Mari.

HWARO is an intimate chef’s counter experience set within GUI, offering a refined tasting menu shaped by live-fire cooking, fermentation, and seasonal expression. Designed around a custom-built open kitchen, the experience unfolds with precision and quiet intention—highlighting both technique and ingredient at their highest level.

GUI is a Michelin-recognized American steakhouse with a distinctly modern perspective. Rooted in Korean heritage and shaped by the energy of New York, the menu reflects a layered approach to flavor, technique, and hospitality. Ranked among the city’s leading steakhouses, GUI delivers a dining experience that is at once polished, expressive, and globally informed—welcoming both New Yorkers and guests from around the world.

Responsibilities:

• Oversee the overall front-of-house operations for the GUI concept, ensuring a seamless, polished, and consistent guest experience aligned with the brand’s standards.
• Support the General Manager in day-to-day operations and administrative functions, contributing to both service execution and strategic planning.
• Lead team management, including scheduling, labor oversight, hiring, and training—cultivating a team that upholds company culture, service excellence, and operational discipline.
• Maintain full compliance with all New York City health, safety, and regulatory requirements, ensuring best practices are consistently executed.
• Collaborate closely with the Executive Chef/CDC to ensure cohesive service flow, strong communication between front and back of house, and a well-orchestrated dining experience.
• Oversee reservations and guest relations strategy, including platform management, pacing, and optimization to maximize both guest experience and revenue performance.
• Contribute to marketing and brand initiatives, supporting campaigns, partnerships, and guest engagement efforts that drive awareness and traffic.
• Participate in SEO, digital presence, and performance meetings, helping align operations with broader visibility, acquisition, and growth strategies.

Qualifications:

• Open-availability including all major holidays
• 4+ years of having high end-high volume front of house experience
• Having Michelin starred restaurant experience is a requirement
• A genuine passion and knowledge for food, wine and service
• Knowledge and appreciation of Korean cuisine and seasonal cuisine is a plus
• A strong sense of urgency and strong communication skill
• Able to take constructive criticism, learn quickly, and constantly improve
• Must be meticulously clean and aware of all food safety standards

Compensation/Benefits:

• Health Insurance
• Paid Time Off
• Commuter Benefits
• Employee discounts at company restaurants
• 401K

Gui&Hwaro is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.