Required Years of Experience
1 year
Job Details
The Captain’s responsibilities include; having detailed knowledge of the menu and wine list and articulating with enthusiasm those details, taking all guest’s orders, executing beverage service adhering to proper standards, assisting with food delivery and clearing tables, collecting payment and most importantly, knowing how to read the guest and provide them with the type of experience that they desire.
Position Requirements
- Adhere to the "Steps of Service" as outlined in the service manual.
- Have detailed knowledge of the menu. Stay abreast of menu changes.
- Have knowledge of the wine list and be able to pair wines by the glass with menu items.
- Know the house cocktails; basic ingredients, taste.
- Be fluent in the use of the POS system.
- Adhere to your work schedule.
- Adhere to the restaurant grooming, uniform, and hygiene standards.
- Act professional and accommodating and always maintain your composure.
- Serve alcohol responsibly.
- Fine Dining Experience is a must.
- Wine Knowledge Preferred
During Service
- Perform assigned side work.
- Take all guests’ orders as necessary.
- Ensure that the necessary flatware, glassware and other extras for each course are set prior to food delivery.
- Oversee and assist food delivery by Runners.
- Execute beverage service and adhere to proper wine service standards.
- Participate (with the Server Assistant) in the clearing of tables.
- Understand thoroughly and articulate with enthusiasm the details of our menu.
- Anticipate needs of the guest and exceed their expectations.
- Minimize breakage with proper handling of china and glassware.
- Assist dishwasher in scraping plates, racking glasses and soaking flatware.
- Clean and maintain your work area at all times.
- Assist other stations, when requested.
- Collect payment. Check accuracy of check before presenting.
- Handle banking for station. All handling of gratuities must take place out of public view.
Communication
- Communicate with your Managers and Supervisor. Identify and report problems immediately.
- Communicate with the service team. Prioritize all your station’s needs and know when to ask for help.
- Be able to up-sell the house specialties and daily specials to the guest.
- Know how and when to provide information that the guest needs, wants and does not yet know he/she wants, tactfully and with confidence.
- Be able to answer general questions about the property, restaurant and other BLT restaurants.
Why work with us?
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts for Parking, Transit, Medical & Dependent Care
- Shift meal, dining discounts at other BLT restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! BLT is a part of BLT Restaurant Group, who is proud to be an EOE. We look forward to hearing from you!
Compensation Details
Compensation: Hourly ($11.35) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Detailed Knowledge of Menu and Wine List
Strong Communication Skills
Detailed Knowledge of Menu
Teamwork
Customer Service Orientation
Time Management
Knowledge of Wine List and Pairing Wines
Problem Solving
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