Host

Host

The Host is responsible for warmly greeting and bidding farewell to all guests from the host stand, managing the wait list, and maximizing seating of guests in the restaurant, patio, and rooftop areas. The Host plays an essential role in the guest experience as the first and last point of contact and is responsible for creating a welcoming and comfortable environment for all guests.

The Host supports the overall flow of the dining room during service and ensures an organized and professional first impression for all guests.

Warmly greet guests upon arrival and thank them as they depart
Organize and maintain an accurate wait list during service
Maintain timely seating of reservations while acknowledging and fulfilling guest requests whenever possible
Seat guests efficiently while maximizing restaurant flow
Communicate reservation notes and special guest requests to servers and managers
Maintain cleanliness and organization of the host stand including counters, menus, computer, shelves, and storage areas
Answer phones and assist with reservation inquiries when needed

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Comply with health and food safety standards, assist with restocking items, maintain cleanliness of the front-of-house area, operate the POS system when necessary, answer phones, provide excellent customer service, and follow all restaurant policies and procedures.

Ability to stand/walk a minimum of 8 hours or as needed
Must be able to exert well-paced and frequent mobility for periods of up to 8 hours
Be able to lift up to 20 pounds frequently
Be able to climb and descend stairs frequently
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Work in both warm and cool environments
High levels of noise from music, customers, and employee traffic
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish

1–2 years of host or customer service experience preferred
Ability to work quickly while maintaining safety standards and procedures
Ability to work evenings, weekends, and holidays
Must be able to work late-night shifts, including Fridays and Saturdays 
Ability to maintain a professional and welcoming presence in a high-volume environment

OpenTable or other reservation systems
POS Systems