Assistant General Manager

As a AGM at ilili Midtown, you will be working alongside the General Manager in delivering an exceptional dining experience to our guests. This will be done through leading a best in class Front of House team in day-to-day operations with a strong focus on Wine/Beverage knowledge.

• Oversee and participate in candidate recruiting and onboarding
• Train, schedule, and delegate work assignments to all FOH staff
• Engage all FOH team members by hosting pre-shift meetings with a focus on the standards of service, large parties, and VIP guests
• Develop positive customer relationships and address any guest concerns in a timely manner
• Display floor presence during service and assist guests with wine selection as needed
• Execute ordering of supplied/product for the FOH team as needed
• Hold staff accountable to restaurant policies, service standards, and steps of service; administer fair and consistent corrective action when appropriate
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
• Keep turn over at a minimum by creating a positive work environment
• Oversee full floor operations in the absence of the General Manager

• 5+ years of Dining Room Management in an upscale to fine dining, high volume NYC restaurant
• Degree in Hospitality Management, Business, or Culinary a plus but not required
• Proven track record of successfully managing team members and the guest experience in high volume settings
• Excellent communication skills and a quick thinker who enjoys problem-solving
• Experience in training strong FOH teams

• Health & Wellness Benefits (including a $100 monthly wellness stipend)
• Paid Time Off (PTO) to enjoy time away
• Quarterly Dining Credit and Dining Discounts