Required Years of Experience
3 years
Job Details
About Chi Restaurant and Bar
Chi Restaurant and Bar is a vibrant and stylish Chinese restaurant and bar in the heart of New York City, known for its refined yet approachable cuisine, warm hospitality, and elevated dining experience. We bring a modern sensibility to traditional Chinese dining, with a focus on fresh, seasonal ingredients and impeccable service.
We are seeking a passionate and experienced General Manager to support the leadership team and help guide daily operations while continuing to build on Chi's reputation for exceptional hospitality.
What We Are Looking For
- Coordinating, leading, and directing our FOH Team Members (including bar) through documentation and detailed SOP
- Exercising good judgment and decision making in escalating concerns and aggressively resolving issues
- Preparing and leading daily pre-shifts
- Reviewing daily minutes from service and creating action plans for improvement
- Responsibility for compliance with OSHA, local health and safety codes as well as Company safety and security policies
- Reporting to the Management team efficiently to ensure smooth operation between different departments
- Holding team members to the proper Image and Appearance Guidelines including proper hygiene
- Observe day-to-day operations
Qualifications
- 3+ years of restaurant experience, with at least 1-2 years in a management role in an upscale, full-service restaurant
- Previous experience as an Assistant General Manager, Bar Manager, Floor Manager, or Service Manager preferred
- Strong understanding of the New York City dining landscape and guest expectations
- Proven ability to lead and motivate teams in a high-volume environment
- Strong organizational and communication skills
- Experience supporting labor management, cost control, and operational systems
- Passion for hospitality, food, drinks, and guest experience
- Familiarity with reservation and POS systems such as Resy, Toast, Yelp, or similar platforms
- Ability to speak conversational Chinese (Mandarin) strongly preferred, to effectively communicate with chinese guests and staff
- General understanding of Chinese culinary traditions, dining customs, and hospitality culture, including family-style service, tea culture, and regional cuisine distinctions
- Flexible availability, including evenings, weekends, and holidays
Compensation & Benefits — What We Offer
- Competitive salary
- Performance-based incentives
- Opportunity to help shape and grow one of NYC's most exciting hospitality concepts
- A collaborative and hospitality-driven culture
Compensation Details
Compensation: Salary ($70,000.00 - $100,000.00)
Required Skills
Team Leadership
Conflict Resolution
Strategic Planning
Attention to Detail
Interdepartmental Communication
Team Accountability
Cultural Sensitivity
Customer Service Orientation
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Dr. Tom Lo, with a deep passion for culinary arts honed at the International Culinary Center, brings a rich culinary heritage to Chi Restaurant. Before entering the medical field, he cultivated his cooking skills, which later flourished into a collaborative venture with Chef Tom Lei. They sparked a partnership fueled by a shared dedication to culinary excellence. Inspired by Chef Lei's cucumber salad—remarkable for its floral aroma and striking spiciness—Dr. Lo was driven to replicate this balance across his dishes. At Chi, they, along with their talented team, aim to redefine Chinese cuisine and hospitality. Located near Times Square, Chi offers a menu that combines traditional Chinese flavors with innovative culinary techniques, reflecting New York City's rich diversity. Chi Restaurant & Bar aims to create a dining experience that transcends regional boundaries and invites diners into a world of surprising culinary harmonies.
