Required Years of Experience
2 years
Job Details
Floor Manager – Friedmans (Upper West Side, NYC)
Friedmans is looking for a Floor Manager to join our team at our 72nd Street location on the Upper West Side. This is an entry-level management role designed for someone ready to take the next step in their restaurant career and grow within a respected New York hospitality group.
At Friedmans, hospitality is not just service — it’s about taking care of people, creating regulars, and building a community around the restaurant. We believe great restaurants are built by people who genuinely enjoy making others feel welcome and cared for.
We’re looking for someone who thrives in a busy dining room, leads from the floor, and has a natural instinct for hospitality.
What You’ll Do
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Lead service on the floor and ensure every guest feels welcomed and taken care of
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Build relationships with guests and create regulars
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Support and coach the front-of-house team throughout service
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Maintain high hospitality and service standards
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Handle guest feedback and resolve issues with professionalism and care
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Work closely with the management and kitchen teams to ensure smooth service
What We’re Looking For
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A genuine passion for hospitality and taking care of people
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Someone who enjoys being on the floor and engaging with guests
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Strong work ethic and willingness to be hands-on
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Ability to work 50–55 hours per week in a high-energy restaurant environment
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A team-first mentality and positive attitude
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Desire to learn, grow, and build a career in restaurants
Why Friedmans
Friedmans has grown into one of New York’s most loved neighborhood restaurant groups by focusing on what matters most: great food, genuine hospitality, and taking care of our people.
This role is a great opportunity for someone who wants to develop their management skills, learn the business, and grow within a company that values hospitality and leadership from the floor.
Compensation Details
Compensation: Salary ($75,000.00 - $80,000.00)
Required Skills
Leadership
Customer Service
Conflict Resolution
Team Collaboration
Time Management
Adaptability
Communication Skills
Problem Solving
Read more
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A little about us & the culture that has been created…
Friedmans is a family run business, which operates locations throughout New York City. Friedmans was named after the famous economist Milton Friedman who popularized the phrase, “there ain’t no such thing as a free lunch”. This phrase has gone on to be used in science, economics, finance, statistics, technology, sports, & now food. However, to put it simply, “to get one thing we like, we usually have to give up another thing we like.”
The original store opened in 2009 in the Chelsea Market. One of the pioneers Vanessa had been diagnosed with celiac disease and had to eat gluten-free. So when the first location opened she was vocal about making it a gluten-free safe haven for her and her celiac peers. She was adamant that there be only one menu available which would be entirely gluten-free. After long hours in the kitchen and playing with all different sorts of flours we believe we have created some of the best pancakes, waffles, and fried chicken. More importantly, they are all intrinsically gluten-free.
Our mantra is simple, “Eat good food” and this is what we strive to deliver to our guests. For us, it has two meanings. Firstly, eat food that tastes good. Secondly, be proud of the food you serve. We know where our food comes from. We communicate regularly with our farmers and are proud to serve antibiotic free meats & local vegetables. Our mission is for you to love, respect, & enjoy, not only the food you serve, but also the team you work with.
- The Friedmans’ Team
