Who We Are
Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 90 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests
Job Purpose:
The Server is responsible for all aspects of guest relations, service, and general upkeep of the restaurant and related areas.
Guest Service & Restaurant Support:
- Greet and engage with guests in a friendly, professional manner.
- Support servers by delivering food and beverages to tables promptly and accurately.
- Maintain cleanliness and organization of dining areas, wait stations, and service areas.
- Assist in setting up, clearing, and resetting tables and trays according to SOPs.
- Ensure guest tables are properly maintained, including water service and clearing used dishes.
- Be present during food delivery to assist and describe menu items when needed.
- Attend daily pre-shift meetings to review menus, specials, and service notes.
- Accurately take and input orders into Toast POS, repeating back to guests for clarity and confirming any allergies.
Beverage & Barista Responsibilities:
- Prepare coffee and espresso-based drinks to order following company recipes and presentation standards.
- Maintain cleanliness and upkeep of the coffee station and barista equipment.
- Ensure all coffee, tea, and specialty beverages are served at the correct temperature and quality.
- Replenish and rotate barista station supplies throughout service.
- Assist in training and educating staff on basic coffee knowledge as needed.
Service Standards & Side Work:
- Know all table numbers and seat positions.
- Have full knowledge of menu items, wines, and cocktails.
- Follow all service standards, safety, and sanitation procedures.
- Maintain properly set wait stations, including refilling supplies.
- Polish silverware, glassware, and maintain general appearance of service areas.
- Restock and prepare side stations and barista areas for the next shift.
- Handle all payment methods accurately when required.
- Complete all pre-shift, post-shift, daily, weekly, and monthly side work per SOPs.
Collaboration & Additional Duties:
- Work closely with management and team members to meet service needs.
- Set up and maintain salt & pepper shakers, linen, glassware, silverware, napkin folds, and votives.
- Perform other duties as assigned by management.
Qualifications, Knowledge, and Skills:
- Minimum 2+ years’ experience in an upscale restaurant; barista experience preferred.
- Strong understanding of specialty coffee and espresso preparation.
- Excellent interpersonal and communication skills.
- Ability to multi-task and prioritize tasks effectively in a fast-paced environment.
- Fluent in English; multilingual abilities a plus.
- Familiarity with POS systems (Toast experience preferred).
Physical Requirements:
- Lift, carry, push, pull, and place objects up to 50 lbs. without assistance.
- Stand or walk for extended periods (entire shift if needed).
- Perform physical activities such as bending, twisting, reaching overhead, and stooping.
- Handle repetitive tasks including glassware polishing and table setups.
- Visual and auditory acuity to interact with guests and staff effectively.
