Server

Who We Are

Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 90 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests. 

Job Purpose:

The Server is responsible for all aspects of guest relations, service, and general upkeep of the restaurant and related areas.

Duties and Responsibilities:

• Interact with and provide food and drinks for guests in the restaurant.
• Must learn all tables numbers and seat positions
• Keep the dining room area clean and organized.
• Have full knowledge of the menu items and cocktail list
• Maintain a properly set wait station (see SOPs).
• Make sure all side work is complete.
• Attend daily pre shift to review the menu daily for changes and specials
• Describe menu items and wine as requested, per training.
• Follow the service and house standards and expectations at all times.
• Open all wine/water bottles.
• Take orders properly. Repeat back to guest . always inquire about Allergies
• Put order through in Toast properly.
• Handle all payment methods.
• Ensure that all closing side work is thoroughly completed.
• Clean and set up tables and trays.
• Clean, set up, and breakdown tables, trays, and stations per SOPs.
• Check, clean, and maintain all F&B areas constantly.
• Replenish side stations throughout the service.
• Polish silverware and glassware in the service stations and kitchen throughout the service.
• Complete all side work duties per SOPs including pre and post-shift, daily, weekly, and monthly duties.
• Always be present when food is being delivered to the tables
• Ensure guest tables are maintained at all times to company standards and expectations
• Describe food items presented to guests when necessary.
• Assist in setting up tables properly.
• Work closely with the management team to assess and achieve the daily needs of each outlet and meet the necessary parts for the individual services. This will include but is not limited to:
  • Napkin folds – specific design determined by the outlet, store properly in each outlet.
  • Refill salt and pepper shakers.
  • Polish and stock glassware.
  • Polish and stock silverware.
  • Ensure linen is retrieved and stored properly for each outlet.
• Retrieve candles, store them properly, and load votives for each F&B outlet.
• Perform other duties as requested.
• Other duties assigned by Manager.

Qualifications, Knowledge and Skills:

• 2+ years’ experience in upscale restaurant, previous serving experience required.
• Ability to read, comprehend and carry out instructions according to established procedures
• Fluent in the English language, write, read and speak. Bi or Multi-lingual preferred.
• Work efficiently, utilize multi-tasking, prioritize tasks.

 Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Remain in stationary position for extended periods of time.