Osteria Mozza is currently looking for a talented individual to join our team as an Assistant General Manager.
Osteria Mozza is owned by Chef, Author and James Beard Award Winners Nancy Silverton and Joe Bastianich.
Ideal candidates have fine dining and / or Michelin experience, professional appearance, demeanor and an appreciation for warm hospitality.
Requirements but not limited to:
- 3 years (minimum) of experience as a Manager preferred
- Previous experience serving in restaurants with elevated service standards is required
- Italian Wine and Cuisine knowledge is preferred
- Hospitality / Management Degree preferable but not required
- Full-time position with flexible schedule (lunch, dinners, weekends and holidays)
- Must possess superior people skills
- Excellent oral and written communication skills
- Passionate, willing to learn and grow
- Be able to handle a very busy environment while effectively prioritizing guest need
- Must be able to take directions well
- Experience with Toast, Open Table, Excel and Word are also preferred
- You must know the LA Department of Health codes relevant to food service
- Proper grooming and professional appearance
The Assistant General Manager will work closely with the General Manager and will plan and coordinate the operations of Osteria Mozza. Together they will ensure that the operational areas of their business are aligned with the mission of the business and the vision and core values of the restaurant. An integral member of leadership, this position must lead, inspire and embody our values and our philosophy of hospitality in all interactions with our employees, guests, vendors and the community.
Key Responsibilities
- Ensure the excellence of the service and hospitality provided by the entire team
- Lead the staff in providing a consistently outstanding guest experience
- Direct and supervise the HR practices of the business in order to maintain a top-notch, high performing team
- Support all FOH and BOH employees in upholding the excellence and efficiency of the business operations
- Ensure the business delivers on the brand promise while achieving desired profitability
- Continuously build a high-performance tea,
What You Bring to the Table
Commitment to embodying our values of:
- Integrity- Doing the right things always- using sound judgment- even when no one is looking
- Excellence - Doing what needs to be done, as well as it can possibly be done
- Hospitality- Doing all that can be done for others- and more than is expected- in thoughtful ways that let people know you are on their side
- Entrepreneurial Spirit - Seeing and creating new opportunities for revenue growth
Develop and maintain, but not limited to the following:
- Service Training
- Floor Leadership
- Profitability of Business Unit
- Hourly Employee Development
- Manage day to day operations during scheduled shifts that include daily decision making, employee support, guest interaction, scheduling, payroll, planning while upholding standards, food quality and cleanliness
- Act as liaison between front-line employees and the general manager
- Ordering of smallwares and paper goods- stay in line with budget
- Increase sales by ensuring guest satisfaction and prompt problem resolution. Exercise good judgment and decision making in escalating concerns and aggressively resolving issues
- Prepare notes for and lead daily pre-shift meetings
- Responsible for compliance with local health and safety codes, as well as Company safety and security policies
- Observe entire dining room, and private event experience and service ensuring that every meal and experience exceeds guest expectations
- Ensure all new employees go through proper onboarding, training, and have all necessary tools to be successful in their role
- Assist directly with hiring and training decisions for the front of house team
- Assist GM with forecasting, budgeting and driving restaurant revenue
- Enforce and maintain all labor laws, practices and ensure compliance with all company policies
- Ensure strong employee morale
- Report to the General Manager and oversee the Floor Managers and all FOH positions
- Knowledge of all FOH positions and ability to fill in for all such positions
- Take on any additional tasks/responsibilities as determined by the General Manager
2025
2025
2012
