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Service Manager
The Landing
1 Pennsylvania Plaza, New York, NY
The Landing hiring Service Manager in New York, NY

The Landing hiring Service Manager in New York, NY

Service Manager

The LandingMore Info

1 Pennsylvania Plaza, New York, NY
Full Time • Salary ($75k - $85k)
Expired: Apr 9, 2026

Sorry, this job expired on Apr 9, 2026. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

Service Manager

Episcope Hospitality is one of the most dynamic and rapidly growing hospitality companies in America. With locations in Chicago, New York, Houston, Phoenix, Las Vegas, and Washington D.C., we offer a collaborative environment where innovation meets world-class hospitality. Our culture is marked by a commitment to learning, development, and working alongside some of the brightest minds in food, beverage, design, and business.

We are currently seeking an experienced and passionate Service Manager to join our team at The Landing in NYC’s Penn District. If you have successfully overseen operations at a multimillion-dollar, full-service restaurant, share our passion for food, music, and design, and can deliver contagious hospitality to guests and staff alike, then we would like to talk to you.

Summary of Position:

The Service Manager will oversee and coordinate the daily operations of The Landing, ensuring excellence in guest experience, operational efficiency, staff development, and financial performance. This role will require leadership, innovation, and a deep commitment to delivering outstanding hospitality. The ideal candidate will have a proven track record of managing high-volume operations, cultivating a positive team culture, and ensuring high standards in service and food quality.

 

Duties & Responsibilities:

Team Leadership & Development:

  • Develop a cohesive, high-performing team by fostering collaboration, accountability, and continuous improvement.
  • Lead by example, mentoring junior managers and staff to cultivate leadership and hospitality skills within the team.
  • Conduct regular team meetings to ensure alignment with goals, share feedback, and recognize accomplishments.
  • Promote staff development and professional growth, providing training in all areas of service and operations.

Guest Experience & Engagement:

  • Ensure that all guests feel welcome and receive responsive, friendly, and courteous service at all times.
  • Regularly interact with guests to gather feedback, ensuring their expectations are not only met but exceeded, fostering repeat business and loyalty.
  • Handle guest complaints and service recovery with professionalism, ensuring a positive resolution for both the guest and the team.

Operational Excellence & Efficiency:

  • Optimize restaurant operations by identifying bottlenecks, implementing process improvements, and utilizing technology for more efficient service delivery.
  • Ensure accurate reporting and communication between front of house (FOH) and back of house (BOH) to improve service execution.

Pay and Benefits:

  • Salary: Competitive pay based on experience, ranging from $75,000 to $85,000 annually.
  • Schedule: Monday – Friday work week, promoting work-life balance.
  • Benefits: Health insurance (Blue Cross Blue Shield), dental insurance, and vision insurance.
  • Paid vacation and time off.
  • Complimentary dining privileges at all Episcope locations.

Compensation Details

Compensation: Salary ($75,000.00 - $85,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts


Required Skills

Leadership

innovation

Ability to Oversee High Volume Operations

Cultivating a Positive Team Culture

Ensuring High Standards in Service

Ensuring High Standards in Food Quality

Mentoring and Coaching Skills

Effective Communication

Problem Solving Skills

Customer Service Orientation

Ability to Gather and Utilize Feedback

Process Improvement Skills

Technology Utilization for Service Delivery

Conflict Resolution skills

Read more

View Job Description

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American

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Part of Episcope Hospitality

The Landing serves as the center of gravity at PENN 1 -- ideal for gathering, socializing, dining, cocktailing, entertaining and coworking. Brainstorm over lunch, enjoy a pre-game cocktail, or host a celebratory dinner in one of our two private dining rooms.

Curated by iconic hospitality group, Episcope, the space features the finest amenities for private and public dining, catered workspaces, and entertaining. Daily menus cater to all tastes and dietary preferences.

The Landing's private sales team is at your service for booking customized events for any occasion -- work or play.

About Episcope
Episcope was founded in 2009 with a simple goal - to be the very best company to work for in the restaurant industry. Since then, Episcope has become a nationally-recognized, award-winning, hospitality group serving as an industry leader in the hospitality space. People are the soul of Episcope – the backbone of each concept. That is why Episcope only hires the most curious minds and individuals that have high attitude, high aptitude and passion.

Episcope mission is summed up in three words - Hospitality, Love and Respect. Hospitality is their competitive advantage. Love is the passion they bring to the table - a love for taking care of guests and preparing foods and beverages that deliver a noticeably high-quality experience. Respect is how they treat themselves, their customers, the communities they operate in and the planet.

Episcope spans across four states operating brands including; Marshall’s Landing, The Exchange (Atrium, Listening Room, Theos), Office Hours, The Landing, The Perch, Keepers, Hearsay, Perks, DJs Great Room, Layla & Ringos, Daydrift and Water Bar.

They are the leading brand in the hospitality space and proud partners with some of America’s largest companies including; The Chicago Bears, Vornado Realty Trust, Aramark, University of Notre Dame endowment, Morgan Stanley, American Real Estate Partners, and Nuveen- helping them integrate bespoke food, beverage and design strategies into their most prominent assets.

About PENN 1, PENN 2 and our Partners:
Owned by Vornado Realty Trust, Penn 1 is a mid-century office building of the future that will redefine how we work, live, and collaborate in the Penn District. The first three levels will deliver Worklife, and amenity ecosystem for tenants to focus on both work and self-care. A social stair will connect the main entrance on the first level to amenities on levels two and three. The social stair's bleacher seats and large LED panels will be the perfect location for casual meetings or private events. Level two will feature The Landing - a full-service restaurant, private dining rooms, multiple tenant lounges for socializing and working, WorkLife Wellbeing - a 35,000 SF fitness and wellness center, WorkLife Meetings - a 20,000 SF conferencing facility and WorkLife Flex Office - over 80,000 SF of adaptable workspace. The exterior building renovation is nearing completion with significant upgrades, including full facade painting - taking the mullions from silver to black, and the installation of distinctive color change lighting in the building crown, illuminating PENN 1's place in the ever changing skyline.

Owned by Vornado Realty Trust, PENN 1 is a mid-century office building of the future that will redefine how we work, live, and collaborate in the Penn District. The first three levels will deliver Worklife, and amenity ecosystem for tenants to focus on both work and self-care.

Leadership
Kelly Kniffen

Director of Operations

Open Jobs From The Landing
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