Required Years of Experience
2 years
Job Details
5 Acres is excited to be seeking a floor manager.
5 Acres is Chef Greg Baxtrom's newest restaurant in New York City. Located in the heart of Rockefeller Center, we are a central dining destination for thousands of tourists and NYC locals alike.
RESPONSIBILITIES
As a Floor Manager, your primary focus is ensuring an exemplary guest experience. You will also play a key role in establishing a positive, energetic morale for the hourly FOH team, lead preshift meetings, schedule employees based on labor budgets and sales forecasts, and actively monitor and control payroll through daily timecard checks, real-time cuts and staffing par adjustments.
Additional responsibilities will include but are not limited to:
- Supervision of all service team employees
- Opening duties, including: leading pre-shift meetings, liaising with the culinary team to stay informed on menu changes and service notes, adjusting staffing according to cover counts and spread of reservations, ensuring service staff and dining room are prepared for service.
- Directing the flow of service, providing consistent leadership and delegating responsibilities, through leading-by-example, communicating with the kitchen and door teams.
- Addressing technical or facilities issues as they arise
- Touching tables to establish relationships with guests and build Resy profiles
- Closing duties, including: recording staff tips and hours, reconciling cash, writing service recap, checking service team closing duties and performing a final walkthrough of the restaurant
- Effectively communicating guest feedback to the rest of the leadership team and participating as needed in any necessary follow-up with guests or hourly team members
- Assist with hiring, training and education of front-of-house staff
- Motivating and leading staff to perform at the highest possible level through positive reinforcement
- Participate in ongoing staff training and development, collaborating with the rest of the management team to identify and address opportunities for feedback and coaching among the FOH staff
Qualified Floor Manager candidates will possess:
- A minimum of two years of experience in a hospitality leadership role. Ideally, in a fast paced experience preferred
- Strong emotional intelligence
- Organization and multitasking skills
- Strong attention to detail
- Knowledge of principles and processes for providing guest services, including customer needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
- Effective communication, especially when providing feedback or coaching
- Stamina to stand for long periods of time
- Open Availability
Compensation Details
Compensation: Hourly ($28.00 - $32.00)
Required Skills
Leadership
Team Management
Conflict Resolution
Customer Relationship Management
Time Management
Problem Solving
Adaptability
Training and Development
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American
Fine Dining, Upscale Casual
Part of Baxtrom Hospitality Group
FIVE ACRES
Chef Greg Baxtrom, known for his acclaimed Brooklyn restaurants Olmsted, Maison Yaki, and Patti Ann’s, opened 5 Acres in Midtown Manhattan in Fall 2022. Located in the heart of New York’s iconic Rockefeller Center, 5 Acres brings Baxtrom’s approach to American food with a Midwestern perspective to Manhattan.
The restaurant reflects Greg’s deeply personal connection to the land and his Midwestern roots. Every element of 5 Acres — from the intimate private dining room built with wood from his family’s farm to the airy dining room filled with vibrant greenery and natural textures — draws inspiration from the five-acre farm outside of Chicago where Greg grew up.
Since opening in November 2022, 5 Acres has served breakfast, lunch, and dinner, while also hosting private events and gatherings in its dedicated private dining space.
