Join our dynamic team at Love, Makoto, a premier Japanese restaurant offering a unique multi-concept dining experience. We blend traditional Japanese cuisine with innovative dining styles, creating an unforgettable experience for every guest. We're seeking an enthusiastic and upbeat Host/Hostess to be the first point of contact for our guests and set the tone for an exceptional dining experience.
Key Responsibilities:
- Warm Welcome: Greet all guests with a genuine smile and positive energy, creating a welcoming atmosphere.
- Seating Coordination: Efficiently manage reservations and walk-ins, ensuring timely and comfortable seating arrangements across multiple dining concepts.
- Guest Interaction: Provide knowledgeable answers to questions about the menu, concepts, and dining experience, ensuring guests feel confident and excited about their visit.
- Waitlist Management: Use digital or manual systems to manage the waitlist during busy periods while maintaining guest satisfaction.
- Ambassador Role: Represent the restaurant’s brand and culture, embodying our commitment to hospitality and excellence.
- Team Collaboration: Work closely with servers, managers, and kitchen staff to ensure smooth communication and operations.
- Problem Solving: Address guest concerns or special requests with professionalism and efficiency, escalating issues when necessary.
Qualifications:
- Upbeat Personality: A naturally energetic and positive demeanor that creates a delightful guest experience.
- Hospitality Experience: Prior experience as a host/hostess or in customer service is preferred but not required.
- Communication Skills: Exceptional verbal communication and interpersonal skills.
- Organizational Skills: Ability to multitask and remain composed in a fast-paced environment.
- Passion for Food: An interest or appreciation for Japanese cuisine and culture is a plus.
- Tech Savvy: Familiarity with reservation systems (e.g., OpenTable, Resy) is advantageous.
What We Offer:
- Competitive pay.
- Opportunities for career growth within our expanding restaurant group.
- A supportive team environment.
- Employee discounts on dining.
- Flexible scheduling to fit your lifestyle.
- PTO and Health Insurance after passing the probation period.
