Host

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host.  Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. 

The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’.  You are responsible for setting the tone! 

This position will follow the rooftop season of April 6th - September 15th. 

 
RESPONSIBILITIES AND AUTHORITIES: 

• Always treats guests with courtesy and respect in a variety of situations. 

• Displays honesty & integrity. 

• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. 

• You build strong partnerships with internal customers and outside vendors 

SPECIFIC DUTIES: 

• Responsible for welcoming and greeting all guests. 

• Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. 

• Responsible for recognizing regular and VIP guests. 

• Use personality and hospitality skills to provide a seamless and memorable guest experience. 

• Dress professionally in clean and presentable attire, and never forgetting to wear a smile. 

• Check guests in. 

• Walk guests to tables and engage in conversation while doing so. 

• Pull out chairs and present menus individually. 

• Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. 

• Master the operations of the Open Table system. 

• Complete all opening and closing side work as assigned. 

• Interact with fellow employees and guests in a cheerful, professional manner. 

• Communicate with the Maitre’d any open tables, long waits, or guest issues. 

• Courteously handle and apologize for any tables waiting past their reservation time. 

• Welcome all guests with the same hospitality you would extend to guests in your home. 

• Responsible for wishing all guests a warm farewell. 

• Handle reservations. 

• Answer all phone calls with a warm, inviting & professional tone. 

• Cater to all guest needs & requests by communicating via email & telephone. 

• Confirm all reservations 1 day prior. 

• Communicate all Event Inquires to the Sales Team. 

• Forward all phone messages.  

• Handle all credit card authorizations for guests. 

• Acquire all credit card Information for Itemized receipts and credit card disputes.  

• Forward all lost and found inquires to management. 

• Maintain an efficient and accurate reservation system (Open Table or any other system we may use). 

• Have a working understanding of all basic restaurant Information. 

• Understands complete floor plan & service flow of the restaurant. 

• Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. 

• Keep reservations office clean and organized. 

• Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.  

REQUIREMENTS: 

• 1-2 years of similar experience 

• Understanding the reservations system (Open Table) 

Rate of Pay:

$20.00 - $22.00/hour