General Manager

As General Manager, you are responsible for leading a dedicated team of employees to ensure the success of each of the following operations: The Black Cow Bistro, Events at The Gables, and once opened, The Inn at The Gables. The General Manager reports directly to the business owners. 

Duties & Expectations: 

• Oversees day-to-day operations, providing support as needed and seeking opportunities to build team morale and guest rapport
• Engages with guests regularly and responds to guest issues or feedback in a timely manner and with genuine concern and care
• Oversees recruiting, selecting, hiring and retaining talented and skill-matched hospitality enthusiasts for all positions within the operation
• Manages the performance of team members, providing feedback with sensitivity and care in a timely fashion to maintain a productive and healthy work environment
• Ensures compliance with established health and safety policies and procedures, always leading by example
• Manages operational budget, including forecasting, P&L accountability, COGs, inventories, and labor
• Maintains clear order guides and inventory records in order to accurately estimate future supply needs
• Seeks out new product and opportunities for improving the operation and its profitability, partnering with our marketing team to support any new initiatives, 
• Researches new vendors and regularly reviews COGS reports for price changes, updating order guides as necessary
• Ensures preventative maintenance of all facility and equipment is completed according to company standards
• Responsible for following and holding others accountable to all company cash handling and loss preventions policies and procedures
• Accountable for all employee relations, worker’s compensation, and guest injury reporting and follow up
• Genuine enthusiasm for providing and coaching others to provide outstanding food, beverage, hospitality and service

Qualifications: 

• Minimum of (5) years experience in restaurant management
• Must display ethical conduct and lead by example at all times
• Ability to communicate effectively in order to develop and maintain professional relationships with co-workers, vendors, and guests
• Advanced written and verbal proficiency of the English language is necessary for this role. Spanish language skills are a plus
• Must possess excellent time management skills, with the ability to prioritize yours and others’ work and time in order to meet deadlines and objectives
• Must demonstrate a technical aptitude to utilize company systems, POS systems, email and Microsoft or other software programs as needed
• ServSafe and RAMP certification required

Physical Demands: 

• This position is very active and requires the ability stand, walk, bend, kneel, stoop, and crouch consistently throughout an 8-10 hour work day
• Must have the ability to lift and move up to 50lbs

Other: 

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; Duties, responsibilities and activities may change at any time with or without notice