Floor Manager

Cookshop, a beloved neighborhood favorite dedicated to seasonal, locally sourced food, is looking for an ambitious, hardworking, and passionate FLOOR MANAGER to join our hospitality team.

As an urban restaurant rooted in the rhythms of the seasons and the products of regional farms, we bring vitality and energy to the table with every dish. Our team is committed to delivering thoughtful, attentive service that highlights the work of our chefs and farmers, creating dining experiences that feel welcoming, warm, and memorable. We proudly serve lunch, dinner, and brunch, always with the same commitment to seasonality and hospitality.

Cookshop is part of The Bowery Group, home to celebrated neighborhood favorites Rosie’s, Shuka, Shukette, and Vic’s. Our group has been recognized with accolades including a James Beard Nomination for Outstanding Restaurateur (2022), Best Chef Greater New York (2022), and recognition in the New York Times “Top 10 New Restaurants of 2021,” along with numerous other press highlights.

We believe American cuisine is defined by its diversity — a vibrant mix of cultural, regional, and ethnic influences. At Cookshop, we honor this variety while staying rooted in seasonal, sustainable agriculture. “Seasonal and local” is more than a tagline for us; it’s a commitment to supporting the health of our land, our bodies, and our communities – ensuring a sustainable relationship with the farmers, schools, and businesses around us.

About the Role:  As a leader on the floor, you’ll be responsible for ensuring every guest experience is memorable, supporting the FOH team in delivering exceptional service, and maintaining the high standards of hospitality that define The Bowery Group.

• Be a visible, active leader on the floor, setting the tone for service and hospitality.
• Build strong guest relationships — recognizing return guests, engaging high-importance guests, and welcoming new ones.
• Supervise, train, and coach FOH staff to deliver consistent service, food, and beverage knowledge.
• Oversee onboarding and training, ensuring staff complete all requirements before working live shifts.
• Maintain and update training manuals and service standards.
• Support daily operations: guest seating flow, pacing the book, table touches, resolving guest concerns, and expediting with the Chef during busy shifts.
• Conduct opening and closing responsibilities, ensuring the restaurant is secure and ready for the next service.
• Partner with management on special projects and service improvements.

• A hospitality-first leader who thrives in a hands-on role.
• Proven ability to train, coach, and develop FOH staff.
• Strong knowledge of service flow, guest relations, and floor management.
• Confidence in handling high-volume service and guest issues with professionalism.
• A collaborative, positive presence who motivates the team by example.

• 2-3 years of restaurant, hotel, or bar experience (including management or lead server roles).
• Proficiency with POS systems, reservation platforms, and Google/Microsoft Office Suite.
• NYC DOH Food Handler & ServSafe Management certification (within 90 days).
• Sexual harassment prevention training certification (within 30 days).
• English fluency (verbal and written).
• Familiarity with beverage service; Sommelier, Cicerone, or TIPS certifications encouraged.

• Paid Time Off
• Transit Benefits
• Dining Discounts
• Shared Medical Plan
• Citi Bike Membership
• Professional Career Development

This position requires daytime hours, evening hours and weekends with FULL TIME AVAILABILITY.

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Cookshop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.