Host

About SHIA
SHIA Restaurant, by Chef Edward Lee in Washington D.C., is a nonprofit, modern Korean fine dining restaurant redefining the industry. We offer an exceptional fine dining experience with a weekly tasting menu featuring the finest Hansik ingredients. Beyond the plate, we're deeply focused on sustainability, next-generation education, and elevating Korean cuisine. Our name, SHIA (씨앗 - 'seed'), symbolizes our role in planting transformative change beyond the kitchen. We're a living laboratory, constantly testing and growing, and we're excited to cultivate a better tomorrow, together with you.

Position: Host
As the Host, you are the first and last point of contact for our guests. You are responsible for managing the dining room flow and ensuring a high level of service from the moment a reservation is made until the guest departs. This role requires a professional who is organized, tech-savvy, and deeply committed to the mission of thoughtful, intentional hospitality.

Key Responsibilities:

• Manage the daily seating plan and guest flow using OpenTable to ensure a smooth service.
• Monitor and respond to guest communications daily, handling inquiries regarding reservations, allergies, and dietary concerns.
• Greet and seat guests with warmth, ensuring they are introduced to the SHIA experience.
• Coordinate with the service team to communicate guest needs and timing in real-time.
• Maintain the entrance and guest areas, ensuring menus and amenities are stocked and presentable.
• Handwrite thank-you cards and assemble sustainable gift bags for departing guests.
• Assist with phone inquiries and reservation logistics efficiently.

Requirements:

• 2+ years of experience in a host or guest-facing role within a fine dining or reputable full-service restaurant.
• Strong proficiency with OpenTable or similar reservation management systems.
• Ability to work efficiently and maintain professional composure in a fast-paced environment.
• Excellent communication skills and neat, legible handwriting for guest correspondence.
• Alignment with SHIA’s mission of sustainability and community-centered hospitality.

Full-time availability:

• Tuesday through Saturday, 2:30 PM until close (typically 10 PM).
• Physical ability to stand for extended periods and move through a busy dining room comfortably.
• Work Location: On-site at our Union Market location