Floor Manager

Our Floor Manager supports the General Manager in executing daily café operations while taking primary ownership of the retail and dog-side business. This includes daily operations: opening/closing, scheduling, staff management, and vendor relationships. This role plays a critical part in maintaining organization, cleanliness, and operational excellence across both the café and dog spaces. You are a hands-on leader responsible for ensuring the space is clean, safe, well-stocked, and aligned with our hospitality standards at all times.

About Boris and Horton
Boris and Horton is Manhattan's first health dept approved dog-friendly cafe! We offer a safe and joyful dining room that fosters community between pups and customers as they enjoy our curated menu of food and beverages. We serve gourmet coffee and pastries, an all-day cafe menu, and a curated selection of beers and wines and cocktails from our cafe, and our dog-friendly dining room allows customers a place to relax, work or connect with fellow patrons while their pups romp freely. We frequently host events such as breed meetups, birthday parties, comedy nights, and trivia, and partner with local rescues to host adoption events. It’s the happiest place in NYC!

Core Values: Prioritize Safety, Act with Accountability, Welcome Every Guest, Spread Joy!

Key Responsibilities 🐶 Retail & Dog-Side Leadership (Primary Ownership)

• Manage all retail inventory (dog toys, treats, merchandise, accessories)

• Track sales trends and assist in product selection

• Place and receive retail orders

• Maintain retail organization and merchandising standards

• Conduct monthly retail inventory counts

• Ensure pricing accuracy in POS (Toast) in collaboration with GM

• Maintain cleanliness and sanitation standards in the dog area, including:

  • Ensuring waste stations are stocked and monitored

  • Enforcing cleaning protocols after accidents

  • Monitoring odor control and air flow standards

  • Ensuring dog furniture and surfaces are cleaned regularly

🧼 Cleanliness & Maintenance Oversight (Both Spaces)

• Uphold daily cleaning checklists for café and dog areas

• Ensure side work and deep-cleaning tasks are completed consistently

• Maintain organization of storage areas, retail shelving, and back-of-house supplies

• Monitor condition of furniture, fixtures, gates, flooring, and dog-area materials

• Report maintenance needs to GM and track follow-up

• Ensure cleaning supplies are stocked and properly stored

• Actively coach staff on sanitation standards and accountability

📋 Standards & Policy Enforcement

• Enforce training manuals, SOPs, and hospitality standards set by the GM

• Support onboarding and floor training of new hires

• Hold team accountable to service, safety, and cleanliness expectations

• Ensure all dog policies are clearly communicated and followed by guests

🏪 Daily Operations Support

• Assist with monthly full inventory (café + retail)

• Support ordering processes (non-food supplies, retail, operational items)

• Maintain organization throughout café (storage, back areas, retail displays)

• Act as Manager on Duty when scheduled

• Support smooth transitions during events and busy service periods