Our Captain Assistants provide essential support to our captains and the wine team in each evening's service. The Captain Assistant, specifically, will arrive first to begin set up of the dining room. The Captain Assistant will be responsible for complete set-up of dining room, from cleaning and configuration of tables, to setting up all plates, cleaning duties and service utensils for service.
During service, the Captain Assistants will assist captains with table maintenance, ensuring tables are marked correctly with utensils and glassware in a timely manner. The Captain Assistants should be comfortable with movements in the dining room according to fine-dining standards, and be able to efficiently complete tasks in a busy environment.
The Captain Assistant will assist with food running and spieling dishes, so he/she should be comfortable explaining food and interacting with guests.
Qualities required:
- Have a minimum experience in hospitality or customer service.
- Be friendly, social, and like to interact with staff and guests; Be a team player.
- Be very meticulous, efficient, and open to learning and suggestions
- Be prompt, reliable, and always carry a gracious and hospitable attitude
- Have a minimum knowledge of food and beverage.
- Have a strong personality. Be determinate to deliver detailed and high level of luxury service.
Responsibilities:
- Prepare trays, plates, utensils, napkins for service.
- Set and reset tables during service.
- Refill glassware station, polish cutlery during service.
- Make sure to clear table and be responsible when handling luxury equipment.
- Align tables and chairs in dining room setting dining room tables
- Set up guest bathroom (soap, toilet paper, towels, candles)
- Set up plates for kitchen
- Assist captain during service with table maintenance (clearing, marking)
- Running food as need it
- Constantly keeping an eye on the water level.
- Always help run food when hands are needed
- Mark table, clear table as need it
- Prepare coffee and tea for the guest
- Prepare Non - Alcohol drink and follow recipes and standard.
- Break down N/A Bev and coffee station.
- Acknowledge guest about food details and served dishes following standard and order.
- Fired dishes in the kitchen.
- Be responsible for the inventory supplies and weekly cleaning side work.
- Keep a constant eye contact on the guest to anticipate need and reporting to a manager when a guest is unhappy
