Summary
The Assistant General Manager (AGM) role assists the General Manager (GM) in leading and managing all aspects of running a successful cafe and associated operations, including the cleanliness of the location, maintaining proper staffing levels, and managing the incoming and outgoing inventory. The AGM will be responsible for cash deposits and safe maintenance. They will help the GM successfully execute a broad degree of human resource tasks, accounting, retail strategies and collaborate with owners on recruiting and marketing strategies. The AGM helps with managing all aspects of the cafe budget to meet daily, monthly and yearly revenue goals as well as cost of goods and cost of service targets through routine monitoring. The ideal candidate will flourish in a low-direction, quickly-changing work environment and be comfortable working independently. This role will lead and manage to succeed in multiple projects at once and keen organizational skills are a must. The candidate will need to be a self-starter, figure-things-out kind of person.
The AGM may assist the GM in any of the described tasks below as their skillset and experience allows.
Requirements
Organized Self starter
Technologically astute
Metric driven
Excellent with people
Enjoys learning
Project management
Description
Organizational Development and Human Resources Administration
- Assist with hiring processes, coaching and terminations including completing all paperwork
- Assist training and development for all new and existing team members
- Help develop and implement a systematic colleague development process
- Coordinate and assist overseeing staff training for all team members
- Assist with bi-annual performance assessment administration
- Coach staff on any performance issues or improvements that need to be made
- Implement regular staff checks in and maintain positive and fun culture
- Assist with managing employee benefits and processing payroll bi-weekly
Accounting and Finance
- Monitor and report weekly labor costs, waste and dollar per transactions
- Fill out monthly sales sheet
- Monitor supplies, COGS metrics, labor metrics and manage budgets monthly
- Make bi-weekly bank deposits/change and oversight of drawer overages and shortages
Operations Administration
- Buy all dishes, containers, cleaning supplies, and general needs for the cafe.
- Monitor and create systems for all ordering from vendors
- Manage bakery delivery schedule for Dozen & Morsel
- Coordinate, delegate, and communicate with shift managers and staff any changes or improvements that need to be made on shift
- Directly oversee shift managers and address any quality control, procedural or workflow issues/changes
- Publish schedule weekly and manage labor costs
- Refine workflow and processes for staff and customers during busy times
- Refine and continually improve processes for waste management, and monitor waste for milk, coffee, food, goods, etc.
- Successfully address all customer service concerns and monitor and reply to Square and Yelp feedback as required
- Work on the floor to oversee quality of service, product and employee engagement
- Oversee and coordinate all repairs and maintenance for location
- Oversee and maintain high cleanliness standards for location
