Required Years of Experience
2 years
Job Details
Qualified candidates will be polished, professional and able to handle a vibrant and fast-paced restaurant with poise. This is a unique opportunity to join a driven team that maintains very high levels of service and guest satisfaction.
TITLE: Server
REPORTS TO: General Manager
FLSA STATUS: Non-Exempt
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* SERVERS *
2+ years NYC experience
Full time/Part time, open availability
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Position Summary:
The Waitstaff serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers. Each Waitstaff employee is responsible for ensuring the successful delivery of the The Polo Bar’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality Value and Family. The waitstaff also represents The Polo Ralph Lauren brand, and must always ensure that style principle is adhered to. Candidates must have a sincere desire to make guests feel at home and a non-stop drive to deliver outstanding service. High volume experience is preferred and a polished appearance is required
Essential Duties and Responsibilities:
· Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right”!
· Perform dining room set-up, running side work and closing duties.
· Have extensive knowledge of the restaurant’s menu and wine list, including daily specials.
· Check identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
· Participate in table and dining room clean up.
· Compute customer checks, operate the POS system and accept payments.
· Accurately report tips for each shift.
· Maintain dining room safety and sanitation standards.
· Be aware of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns.
· Arrive for each shift on time and in full uniform.
· Attend all pre-shift meetings ready to “listen and learn” and share ideas.
· Avoid leaving work area during peak periods.
· Take breaks only when approved by the General Manager or Manager.
· Keep a clean and professional appearance at all times.
· Must pass general information and departmental tests.
· May perform other duties as assigned.
Education and/or Experience:
High school diploma or GED preferred and one to two years of experience serving in a fine dining restaurant preferred; or a combination of education and experience.
Skills:
Ability to effectively communicate verbally with customers and other staff in fast-paced environment. Ability to do basic math. Ability to follow instructions and procedures. Must be of legal age to serve alcohol. Must have strong customer service skills and be able to maintain poise and positive personality when under pressure.
We offer a competitive compensation package including:
Medical Insurance
Dental/Vision
Paid Vacation
401k
If you are a highly motivated candidate looking to further your career in the hospitality industry, and you have a passion for food and beverage, we would love to hear from you.
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Inspired by classic New York establishments and Ralph Lauren's love of gathering around the table with family and friends, The Polo Bar offers a casual yet refined setting for food and drink in the heart of NYC. From the Henry Koehler polo match-inspired mural on the exterior to the saddle leather and equestrian art inside, the restaurant pays homage to the distinguished sporting lifestyle long synonymous with the Ralph Lauren brand.
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THE POLO BAR is managed and operated by F&B Management Company APICII (www.apicii.com). We are an EOE and we enthusiastically celebrate the power of diversity.
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Employment Transparency
It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws, unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities, including essential job functions, may change at any time with or without notice, to the extent permitted by applicable law.
Compensation Details
Compensation: Hourly ($17.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits
Required Skills
Teamwork
Attention to Detail
Time Management
Adaptability
Problem Solving
Customer Engagement
Sales Skills
Multitasking
Read more
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Part of Apicii Hospitality
(212) 207-8562
Awards / Distinctions
2023
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