Assistant General Manager

The Assistant General Manager is a senior, hands-on leadership role responsible for ensuring that Lore Bathing Club operates at the highest possible standard at all times.

This position carries direct accountability for:

• The physical condition and functionality of the facility

• The performance and professionalism of on-site staff

• The seamless execution of daily operations

The AGM serves as the senior on-site authority during assigned hours and sets the operational tone for the entire club.

• Full ownership of the condition, functionality, and readiness of the physical space

• Maintain constant awareness of all building-related issues, including leaks, equipment failures, outages, and general maintenance needs

• Proactively troubleshoot and resolve issues in real time

• Coordinate vendors, repairs, and follow-through to completion

• Ensure the club consistently meets exceptional cleanliness, safety, and presentation standards

• Anticipate problems before they impact the guest experience

This role requires someone who treats the building as their own.

• Direct supervision of the Facilities Manager, including setting clear expectations and enforcing accountability

• Oversight of all attendants and floor staff

• Provide direct coaching, feedback, and performance management

• Uphold operational discipline and professional standards

• Serve as the senior decision-maker on-site during assigned shifts

You are responsible for how the team performs — and how the space feels.

• Oversee opening and closing procedures

• Ensure strict adherence to operational policies, safety protocols, and service standards

• Act as the primary point of contact for operational issues

• Respond quickly and calmly to unexpected challenges

• Support and protect a high-quality guest experience through proactive leadership and decisive problem-solving

• Proven leadership experience in hospitality, wellness, spa, boutique hotel, or high-touch service environments

• Strong facilities awareness and operational instincts

• Decisive, accountable, and calm under pressure

• Comfortable managing both people and physical infrastructure

• Highly organized with strong follow-through

• Open availability, including weekends

• Competitive compensation

• Paid time off

• Employee discount

• Complimentary Lore membership

• Growth opportunity within a scaling brand