Reservationist

Jean’s is seeking a sharp, detail-oriented Reservationist to manage one of the most in-demand books in NoHo. This role is central to the guest experience and requires excellent judgment, speed, discretion, and a strong understanding of VIP hospitality. You will be responsible for managing reservations across all services, handling large parties, and ensuring the room is set up for success every night.

Key Responsibilities

• Manage and maintain the reservation book using 7rooms

• Handle high-volume inbound and outbound reservation communication (phone, email, system notes)

• Apply VIP touches with consistency, discretion, and attention to detail

• Coordinate and book large parties, special events, and high-profile guests

• Strategically manage table pacing, turn times, and walk-in availability

• Communicate clearly with management, hosts, and floor teams throughout service

• Anticipate guest needs and flag special requests, preferences, and sensitivities

• Maintain accuracy and organization in a constantly changing, fast-paced environment

• Uphold Jean’s standards of hospitality, professionalism, and confidentiality

Qualifications

• Prior experience as a reservationist or host in a high-volume, high-end restaurant

• Strong working knowledge of 7rooms (required)

• Ability to think quickly, multitask, and stay calm under pressure

• Excellent verbal and written communication skills

• Experience handling VIP clients and large-party logistics

• Strong organizational skills and attention to detail

• Flexible schedule with full availability, including weekends and late nights

What We’re Looking For

• Someone who understands the balance between hospitality and operational efficiency

• A proactive problem-solver who can manage a demanding book without losing the guest-first mindset

• A team player who thrives in a fast-paced, nightlife-driven environment