Summary: The Rooftop Manager is responsible for the overall management and operation of the rooftop lounge, ensuring a dynamic and enjoyable guest experience. This role encompasses staff supervision, inventory control, event planning, and the execution of marketing strategies to maximize revenue while maintaining high service standards in an upscale environment. The ideal candidate must be comfortable working in a multi-unit establishment and with late-night operations. The ideal candidate will need to ensure efficient workflow and adherence to the company policies and local, state, and federal labor regulations.
Responsibilities:
- Recruit, train, and lead a diverse team of bartenders, servers, and support staff to deliver exceptional service.
- Create staff schedules that accommodate peak service times and special events.
- Conduct regular training sessions on cocktail preparation, guest service, and safety protocols.
- Monitor and assess employee performance by providing consistent coaching, and performance reviews, and address any employee concerns.
- Cultivate a vibrant and inviting atmosphere, ensuring a high level of guest satisfaction.
- Interact with guests to gather feedback and enhance the overall experience.
- Report guest feedback and implement guest recovery strategies in partnership with hotel management.
- Execute a unique and engaging cocktail menu that reflects seasonal trends and local flavors.
- Manage daily operations, ensuring efficient service delivery and adherence to operational standards and procedures.
- Oversee the cleanliness and organization of the rooftop bar area, lounge seating, and outdoor spaces.
- Implement and enforce standard operating procedures (SOPs) to maintain consistency in service.
- Maintain optimal inventory levels for spirits, mixers, and bar supplies, placing orders as needed.
- Monitor and control costs, optimizing profitability while minimizing waste.
- Prepare detailed financial reports, analyzing sales data to inform business decisions.
- Implement innovative marketing strategies to attract new clientele, including collaborations with local influencers, special events, themed nights, and seasonal promotions to enhance guest engagement.
- Partner with local businesses and organizations for cross-promotional opportunities.
- Ensure compliance with all relevant health, safety, and alcohol service regulations.
- Maintain accurate documentation for liquor licenses and health inspections.
- Train staff on responsible alcohol service and emergency response procedures.
- Regularly assess the quality of beverages and food, ensuring consistency in taste and presentation.
- Build and maintain relationships with local vendors, suppliers, and community organizations.
- Represent the rooftop bar at local events and networking opportunities to enhance brand visibility.
- Develop protocols for handling emergencies, incidents, and unruly guests to ensure guest and staff safety.
- Quickly and effectively resolve conflicts and complaints, maintaining a positive environment.
- Implement, enforce, and ensure compliance with Company standards, policies, and procedures.
Must Haves:
- 3+ years in a managerial role in a restaurant setting, multi-unit preferred.
- Knowledge of POS (Micros or similar)
- Timekeeping and Scheduling (Hot Schedules or similar)
- Knowledge of food safety and health regulations
- Customer-centric
- Ability to effectively handle employee relations.
- Acute business & financial acumen
- Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Employment Transparency
It is the Company’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.
