Required Years of Experience
2 years
Job Details
Kuma Hospitality (l’abeille, l’abeille à côté, Muku) is seeking a warm, polished, and service-driven Floor Manager to lead guest relations and dining room operations. This role is ideal for a hospitality professional who thrives in high-touch service, leads by example on the floor, and is committed to delivering exceptional guest experiences.
Responsibilities may include:- Uphold Michelin-level service standards, appearance, and professionalism - for dining room staff as well as general restaurant appearance and hygiene
- Lead and manage the host team at two host stands on premise while actively participating in service
- Oversee the full guest journey: reservations, greeting, seating, VIP accommodations, and departure
- Maintain seamless dining room flow in coordination with BOH and FOH leadership, with focus on service protocols, guidance for dining room staff, and training / reinforcement of existing SOP
- Prepare the dining room for service by publishing daily floor plans, menu printing, pre-shift notes, and end of day report + tip-sheet (if closing)
- Anticipate guest needs and cultivate meaningful guest relationships, act as a “familiar face” to repeat guests
- Address and resolve guest concerns with care and discretion, in collaboration with other FOH Leadership and Ownership
- Ensure all policies and procedures are consistently followed and improve policies and procedures, where appropriate
- Support team development, engagement, and operational efficiency
- Other FOH Leadership responsibilities may be assigned from time to time
Qualifications:
- 2+ years fine dining experience (NYC preferred)
- 2+ years management experience, experience working in other FOH positions will be a strong asset
- Strong leadership presence and guest-facing confidence
- Excellent communication and organizational skills
- Calm, solution-oriented mindset in a fast-paced environment
- Proficiency in Microsoft Office, Toast POS, Resy, OpenTable
- Fluent in English, additional language skills a plus
- Competitive salary
- Dining privileges within Kuma Hospitality Group
- Opportunity to grow within a Michelin-starred hospitality company committed to excellence
Compensation Details
Compensation: Salary ($70,000.00 - $85,000.00)
Benefits & Perks: Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts
Required Skills
Ability to Lead by Example
Commitment to Exceptional Guest Experiences
Attention to Detail
Ability to Work Under Pressure
Conflict Resolution skills
Interpersonal Skills
Ability to build rapport with guests
Adaptability in a Fast Paced Environment
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French
Fine Dining
Part of Kuma Hospitality Group
l’abeille is a 54 seat Michelin starred French restaurant located at 412 Greenwich Street on a classic Tribeca cobblestone street corner.
The restaurant is centered on a six-course prix-fixe menu but also provides a rotating selection of seasonal a-la-carte dishes with a strong wine and cocktail program.
l’abeille is the brainchild of Chef Mitsunobu Nagae, a veteran Michelin-starred chef who has worked at multiple legendary restaurants in Tokyo, Paris, and New York. Chef Mitsu was most recently the Chef de Cuisine at Shun in Midtown Manhattan.
https://www.labeille.nyc
Awards / Distinctions
2025202420232022
