Event Manager

About Us
Via Aurelia is an immersive journey into the heart of Tuscany delving deeply into its traditions, presenting flavors shaped by the region’s centuries of trade and vast coastline. It’s these traditions we have distilled into a modern San Francisco setting, as the anchor tenant of the VISA’s global headquarters. In this 8,500 square foot restaurant, you take an immersive journey into the heart of Tuscany, blending traditions of California’s vibrant produce and dynamic spirit.

Our Team
We value our employees, community, and the restaurant culture above all else and are seeking fun likeminded individuals to join our team. We are outgoing, positive hospitality professionals with passion for learning and growth. We provide exceptional guest experiences and continually strive to exceed guest's expectations with every opportunity. We highly encourage people of all backgrounds with varied experience levels to apply. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Position Summary
The Events Manager is responsible for the execution of private events for the restaurant. This position will handle communication with clients from lead to event completion, generating and updating of contracts and BEO’s, menu creation, as well as the execution of large events onsite.

Outside of event responsibilities will include weekly manager meetings, financial oversight, driving sales, and working with the management team towards cultivating a healthy team dynamic. This position is part of the management team and will evolve with the needs of the business. This position will report to the Events Director.

Qualities Required

• 3 years of private dining or hospitality experience
• Knowledge of Tripleseat, Toast and other relevant softwares
• Ability to build relationships with clients
• Strong organizational and time management skills
• Gracious and professional demeanor with stellar interpersonal skils
• Attention to detail amid a high volume of data entry

Duties, Responsibility & Expectations 

The outlined responsibilities below reflect an overview of the position; as a growing company we require adaptability in changing duties and responsibilities.

• The Event Manager will be the point of contact for our event clients. They will assist with the client experience from the first lead, to the day of the event confirming party size, menu selection and any special needs they may have.
• Ensure all event details are accurate and up-to-date with detailed information from email and phone correspondence with clients for each event.
• Coordinate the timeline of all onsite events with restaurant managers, ensuring that room set-up, flow and delivery is in line with guest expectations.
• Oversee execution of private dining room events and private dining room staff for all larger groups, can be up to 3-4x a week, more as we grow.
• Contribute to weekly manager meetings by reviewing upcoming special events and guest event feedback and financials.
• Providing assistance to guests looking to book events, following up on phone and email leads, providing details of our offerings and answering guest questions.
• Follow-up on all incoming leads in a timely fashion, returning all sales calls and emails (Our goal is within 24 hours with an away message on days off).
• Responsible for generating detailed and accurate BEO’s, menus, place cards, floor plans and any other documents needed to execute onsite events.
• Clerical support for the department including data entry, filing, invoicing.
• Support Events Director to manage off-site events and organize/manage rental items, service staff, beverage team and work with venues as necessary.
• Regularly confirm that all members of the management team are updated with any significant event changes.
• Complete follow-up with clients and staff after each event.