Required Years of Experience
1 year
Job Details
Harp & Crown brings together old-world touches of charm and luxury with modern sensibility and functionality. Its glass-façade, 24-foot ceilings, and four chandeliers on the ground floor are glamorous pieces balanced with funky vintage wallpaper and leather club chairs, millwork and natural tones throughout the space. Guests may enjoy the delicate yet complex flavors of new-American dishes amongst the space including a 32-seat bar. Delving further into the unused space within the building itself, Harp & Crown features a cocktail bar, lounge, and two-lane bowling alley beneath the main room at Elbow Lane, serving up the full menu.
Summary/Objective
Ensures guest satisfaction by following the Schulson Collective steps of service.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for prompt, efficient and courteous service of food & beverage to restaurant guests.
- Responsible for identifying allergies and dietary restrictions for all guests.
- Takes and enters all orders and ensures prompt delivery and explanation of ordered items.
- Explains in detail food & beverage menu items, making recommendations based upon guest preference.
- Works as a team with other Servers, Bartenders and support staff to ensure Schulson Collective steps of service are met at all times.
- Notifies Managers of any delays, complaints or other potential negative impressions.
- Creates memorable experience to build repeat business. Inform guests of other Schulson Collective restaurants.
- Consistently meets standards outlined within the Schulson Collective’s Core Values.
- Performs other duties as assigned.
Supervisory Responsibility
This position has no supervisory responsibility
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.
Required Education and Experience
- High school diploma preferred.
- Minimum one (1) to two (2) years prior experience in high volume, fine-casual or fine-dining environments.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
- Prior knowledge/use of Toast or similar POS is preferred.
- Strong knowledge of current industry trends including classic cookery, wine, beer and cocktails.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation Details
Compensation: Hourly (Based on Experience)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses
Required Skills
Customer Service Orientation
Attention to Detail
Problem Solving Skills
Ability to work in a fast paced environment
Adaptability
Collaboration
Time Management Skills
Time Management
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Part of Schulson Collective
In the completely renovated space located on Sansom Street between 15th and 16th streets, Harp & Crown brings together old-world touches of charm and luxury with modern sensibility and functionality. Its glass-façade, 24-foot ceilings, and four chandeliers on the ground floor are glamorous pieces balanced with funky vintage wallpaper and leather club chairs, millwork and natural tones throughout the space. Guests may enjoy the delicate yet complex flavors of his new-American dishes amongst the space including a 32-seat bar. Delving further into the unused space within the building itself, Harp & Crown features a cocktail bar, lounge, and two-lane bowling alley beneath the main room at Elbow Lane, serving up the full menu.
