Maitre D

Bottino Restaurant is in search of a gracious Maitre 'D/Guest Experience Manager to lead our front-of-house hospitality program. This role is the face of the restaurant’s guest experience, blending service intuition, leadership and relationship-building to ensure every guest visit feels personal, thoughtful, and memorable. 

The ideal candidate is a polished hospitality professional who thrives on connection, understands the power of data-driven personalization, and maintains exceptional standards of service and ambiance. They are responsible for developing and executing strategies that optimize customer engagement, retention and loyalty. This position requires a highly visible presence on the restaurant floor and plays a critical role in ensuring that every guest receives an elevated and personalized experience. The Maitre D’ / Guest Experience Manager will collaborate closely with the General Manager to support operational excellence and sustained revenue growth.

Responsibilities

Team Leadership & Guest Experience

• Oversee and coach the host team to ensure a warm, consistent, and polished greeting across in-person, phone, and digital touch-points.
• Serve as a key communicator between front-of-house staff and ensuring alignment on guest priorities and service standards.
• Uphold brand standards, service flow, and operational excellence in collaboration with the General Manager.
• Ensure lighting, music, and overall ambiance are properly calibrated for each shift.
• Maintain a consistent, engaged and highly visible presence on the floor to support the team and ensure flawless service.
• Ensure guest recognition programs are executed seamlessly in service. 
• Build meaningful relationships by resolving issues with grace, and fostering guest loyalty.
• Oversee the development, accuracy, and ongoing maintenance with granular guest notes, preferences, visit histories and recognition details, ensuring personalized service for all return guests. 
• Establish systems for guest appreciation by engaging directly with guests, building personal connections, and offering concierge-style access for future reservations.
• Work with the General Manager providing daily recaps highlighting VIP visits, applied comps, notable service moments
• Collaborate with the General Manager to organize appreciation gifts for VIPs and high-frequency guests.

Qualifications

• Minimum 1-2 years of leadership experience in fine dining or high-volume, high-touch hospitality.
• Exceptional  interpersonal, communication, and guest engagement skills.
• Strong memory for guest details and service nuances.
• Creative, strategic thinker with strong attention to detail and an eye for personalization.
• A natural sense of hospitality, professionalism, and presence.
• Availability for lunch, dinner, weekend and holiday services as needed. 
• Experience with CRM and reservation platforms (Resy & OpenTable).
• Comply with all safety and DOH regulations.